Dreamrooma is a team that develops rug/ carpet, quilt, blanket products to bring unique designs with high quality to customers.At Dreamrooma, we care about the real experience our customers get. We are constantly improving models and supporting customers together.Refreshing the customer’s room space is the driving force for us to improve every day.Our Mission: Provide the most beautifully designed and quality products to customersOur Vision: Leading brand when customers want products with beautiful designs (rug/ carpet) with high quality.
dreamrooma.com (dreamrooma.com) has 160 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Website
dreamrooma.com
Category
Decoration & Interior
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 50% of reviews.
Latest
Most recent review: April 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I order per insyructions on delivery date and it did not arrive until after my niece's birthday and Christmas.
Response from dreamrooma.comJan 30, 2024
We sincerely apologize for any inconvenience caused by our product's delivery. We want to inform you that we have already responded to your email and provided a solution. Kindly take a moment to check your email for our response and proposed resolution. Thank you for reaching out to us, and we appreciate your patience and cooperation. We will try our best to improve our product's delivery in the future.
TL
Tina L.
Didn’t receive my whole order
Didn’t receive my whole order. I just received the curtain.
Response from dreamrooma.comJan 30, 2024
We sincerely apologize for any inconvenience caused by our late delivery. Thank you for reaching out to us. We have sent you an email regarding your concern. Please take a moment to check your inbox and respond at your earliest convenience so that we can assist you in resolving the issue you are experiencing. Your feedback is invaluable and will greatly aid us in improving our services for future orders. We appreciate your patience and cooperation, and we are trying our best to bring the better service to our customer.
MB
Momma B.
I don't recommend this company
Update: I was contacted by the company, but not to help fix the problem or offer good customer service. It was for me to leave a 4 or 5 star review, if the give me $40 (30% of what i paid). That ticked me off. This wasn't a bad experience in a restaurant, it was a gift for my child, that I was excited about, and completely let down. I would have adjusted my rating had I received a genuine email wanting to help. That would have been based on customer service at that point. But, that didn't happen, only tried to buy a rating.
When the product you ordered and spent a whole lot more money on, does not arrive in the time frame promised, that's bad business. It sat in NY for nearly 2 weeks before actually shipping to me. And, you do not get any form of update that your product won't arrive in time. Doesn't make it better that my kid didn't like the rug and it's now folded and sitting. I've no idea what to do with it. I can't even return it. That ticks me off more. The quality is not good. It feels like a kitchen memory foam mat that you put in front of your sink, but thinner. My review would be better if the company actually excepted returns when their product did not meet expectations, and stood by their product. Can't even resell it for anything close to what I paid.
Read the fine print on everything before purchasing and read the negative reviews. I swear the positive ones were not real.
Response from dreamrooma.comFeb 1, 2024
We sincerely apologize for any inconvenience caused by our product's quality or delivery. We want to inform you that we have already responded to your email and tried to provide the best solution that we could. Kindly take a moment to check your email for our response and proposed resolution. Thank you for reaching out to us, and we appreciate your patience and cooperation. Your response means a lot to us and we will try our best to improve our product and service's quality in the future.
JR
Jay R.
Quality product
I absolutely love the Karin Slaughter quilt I bought. Good quality, lovely colors.
Response from dreamrooma.comFeb 1, 2024
Thank you for taking the time to leave a review. We greatly appreciate your feedback as it helps us improve our products and services. Your continued support means a lot to us and serves as a driving force for our ongoing efforts to enhance our offerings. We're committed to providing you with the best experience possible, and we look forward to serving you again soon. As a token of our gratitude for your support, we would like to offer you a discount voucher, which will be sent to you via email :)
NB
Nancy B.
The order was great
The order was great, except it didn’t come in time for a Christmas gift.
CM
CRAIG M.
NOT HAPPY WITH PURCHASE. ORDERED A KING SIZE BLANKET THAT NOT WHAT I RECEIVED
SENT THE WRONG SIZE
LC
LA C.
Order was sent to ‘incomplete’ address
I ordered a Wizard of Oz quilt 11-27-23. It was still in New York December 7. The company answered my emails by telling me it had been shipped. The date for delivery changed multiple times.
It actually arrived in my town today, 12-28-23, but since the address was ‘incomplete’ , the post office returned it to Dreamrooma!!! So after a month, I still don’t have the quilt, and am out $85.99!!! Terrible customer service! The phone number listed doesn’t work so calling or texting the company is not possible. I’m waiting to hear back from the company now hopefully with news that they will rush an order through to me…..probably wishful thinking!!
I will never order from this company and wish I had seen these reviews of the company before I ordered.
Has anyone ever gotten their money back from them??
JC
Jacquelyn C.
Ordered a quilt for my nephew for…
Ordered a quilt for my nephew for Christmas back in November. Been told for a month it left a shipping facility in New York. Biggest scam in this country. Will never order from this company again. Horrible people. Do not recommend buying from these con artists. I want my money back.
