dreamrooma.comDreamrooma is a team that develops rug/ carpet, quilt, blanket products to bring unique designs with high quality to customers.At Dreamrooma, we care about the real experience our customers get. We are constantly improving models and supporting customers together.Refreshing the customer’s room space is the driving force for us to improve every day.Our Mission: Provide the most beautifully designed and quality products to customersOur Vision: Leading brand when customers want products with beautiful designs (rug/ carpet) with high quality.
dreamrooma.com (dreamrooma.com) has 160 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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RIW Hobbies & Games I.
It's the worst. They won't take it back. I had to dispute the transaction with my CC.
Response from dreamrooma.comJul 15, 2024
We apologize for any inconvenience caused. We have sent an email regarding the issue you raised. We hope you can kindly check your inbox and provide us with your response.
Dalton R.
I spent 230$ on a rug. The material was so cheap. I tried to return it but they wanted me to pay for shipping. After I had already payed for fast shipping that took 2 weeks.
Response from dreamrooma.comJul 15, 2024
We apologize for any inconvenience caused. We have sent an email regarding the issue you raised. We hope you can kindly check your inbox and provide us with your response.
customer
The rug is not a traditional, woven rug, but more like a printed, cushiony material. That said, it works and looks good.
Response from dreamrooma.comJul 15, 2024
We wanted to express our sincere gratitude for your recent feedback! We are thrilled to hear that we have met your expectations. Your feedback motivates us to continue delivering excellent products and services. As a token of our gratitude for your support, we would like to offer you a discount voucher, which will be sent to you via email. :)
Lisha
Never again. The customer service rep was very condescending and they wouldn’t help me with a refund. I felt the item was described poorly, and after going back and forth many times via email, sending many pictures, etc. I was told no and given a coupon. I would not recommend purchasing from them. I received an email that my item was delivered when it was not. The shipping process took way longer than expected only to be disappointed. If I could give no stars I would have selected that.
Paul K.
This company is fraudulent and in Vietnam. Read the reviews -- poor quality, restrictive cancellation policies, extreme long times for shipping, many people never get their item ordered.
Nick M.
I ordered a rug from this company for the first time, and it was delivered to the wrong address which was later corrected. After recieving the rug 2 weeks later, It was unfortunate to find out the quality of the rug is well below average, and doesn’t look like the image posted on the site.
Response from dreamrooma.comApr 23, 2024
We would like to inform you that we have resolved the issue and your order has been reshipped. It is currently on its way to you for delivery. Thank you for bringing this matter to our attention, and for choosing Dreamrooma. We are committed to ensuring your satisfaction.
Robert Scott F.
I had a great experience with a rug purchased. Unfortunately, the delivery driver dropped it to the wrong address but the customer support at Dreamrooma were amazing at helping me track down the package. The homeowner apparently dropped the package off at the community post boxes and was subsequently stolen from there. Dreamrooma helped me locate my package and worked with me on a replacement. I never had to wait for a reply email, they were very courteous and generous. I absolutely will do business with them again. Shipping time was much faster than anticipated as well so that's another bonus!
Response from dreamrooma.comApr 1, 2024
Thank you for taking the time to leave a review. We greatly appreciate your feedback as it helps us improve our products and services. Your continued support means a lot to us and serves as a driving force for our ongoing efforts to enhance our offerings. We're committed to providing you with the best experience possible, and we look forward to serving you again soon. As a token of our gratitude for your support, we would like to offer you a discount voucher, which will be sent to you via email.
Margarita B.
Ordered two months ago and still no product. It was going to be a gift but the date has passed. Unable to get timely response. I emailed them a week ago and still no response. I feel scammed and very angry and frustrated. Be weary of this company. If my order doesn't come I want my $130.00. Finally received response.
Response from dreamrooma.comMar 5, 2024
We wanted to inform you that we have responded to your email inquiry few days ago. Please take a moment to check your email inbox, including your spam or junk folder, to ensure you have received our response. If you have any further questions or need additional assistance, please don't hesitate to reach out to us. We are here to help. Thank you for your patience and understanding.
