DreampairsReviews of dreampairs.com

I bought three pairs of shoes from this company. Their 8.5 size was Huge when I recieved them. In attempting to return them, I found out that returns are the buyers responsibility. They would not work with me on shipping even though their product was incorrect in sizing. In the end I had to pay $63 in shipping fees to get their product back to them to get a refund. Absolutely ridiculous. Don't buy from this company.

The shoes I received are too small, but I cannot return them due fact no return slip in box. I tried live chat - no response. I emailed - no response. I FB emailed, as yet no response. This is appalling customer service and I intend to pursue this. Do not use this company if there is any chance you may need to return the shoes

Update to below: emailed Dream Pairs, returned the order. Was informed they would track my return and refund me within 3 to 5 days of receipt. The communication from this company ceased at this point. I had proof they had my returned order, and a photo showing it in their warehouse. I needed to open a case with PayPal to get a refund, this was escalated after Dream Pairs failed to respond and the case closed in my favour. I returned via Royal Mail tracked 48, at a cost of £5.95 to return the 3 pairs of shoes I ordered. Really disappointed with my order. The sizing runs very small. I ordered the same size I wear in other brands and the Dream pairs shoes and boots were very tight, at least a full size too small. Also, for the price I expected better quality. Its also the first time I have had to email a company to request a return, I am waiting to hear back at this time. I am in the UK and distance selling regulations apply. Wouldn't order from this company again. Shoes look nice on the website but the ones I received looked cheap and had thin very soles.

Bought kids shoes which fell apart completely after two months. Holes in the sides showed up after a month of light to moderate use. By the second month the body of the shoe was separating from the rubber rendering them unusable. Sent an email regarding the poor quality assurance, but they never bothered to respond.

I can't believe I'm posting this over $9.13, I don't care if it's a dollar; you're still stealing money off my PayPal account! On July 7th Dream Pair took this amount. This is there email & ID on EBAY BE AWARE (they take money with no purchase off paypal); topshoesusinc (37116). I sent screen shots and they still ignoring me and unable to contact Ebay by phone yet. I ordered 2 pairs of there cheaply made shoes totaled $36.43, open 1 pair sent both back. They refunded me those two pair I ordered on June 20th. Received a email from PayPal for transaction for $9.13, I didn't authorize on July 7th! Why are you people stealing money from my account, it's still attached to my credit card.