DreampairsReviews of dreampairs.com

Response from DreampairsAug 8, 2023

Hello LadyS, Thank you for taking the time to bring this to our attention.I am very sorry to hear that your experience with our shoes. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. As always we really appreciate feedback such as yours that allows us to improve our services and hope that we can move forward together in a positive light. We hope once this has all been solved for you that your opinion of us after this experience will be more positive. To better help you, could you please provide us your order number? And we will do our best to resolve the issue for you. I would like to attach our email address for the support team. [email protected] I look forward to solving this issue with you and hope to hear from you. Best Regards, Dream Pairs Customer Care Team

Response from DreampairsJul 10, 2023

Hello Jane, Thank you for taking the time to bring this to our attention. I am very sorry to hear that your experience with our shoes. We're sorry for the inconvenience our return process has caused you. We will feed back your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future. I checked your email and order information. Our agent has provided you with a full refund on 2023-07-09. It may take 3-5 business days for the funds to be deposited to the original payment method. If you require any additional information, please do not hesitate to contact us at any time. Best Regards, Dream Pairs Customer Care Team

Response from DreampairsJul 5, 2023

Hello Maxine, Thank you for taking the time to bring this to our attention. I am very sorry to hear that your experience with our shoes. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. To better help you, could you contact us via this email address? And we will do our best to resolve the issue for you. I would like to attach our email address for the support team. [email protected] I look forward to solving this issue with you and hope to hear from you. Best Regards, Dream Pairs Customer Care Team

Response from DreampairsMay 13, 2023

Hello Nadine, This is Claire, the customer service manager of Dream Pairs. I am very sorry to hear that your experience with our shoes. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. We have received the returned package. Your order has been refunded at this time and the funds will take 3-5 business days to be deposited to your original payment method. We're sorry for the inconvenience our return process has caused you. We will feed back your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future. If you require any additional information, please do not hesitate to contact us at any time. I would like to attach our email address for the support team. [email protected] Thank you so much for bringing this issue to our attention! Have a nice day! Best Regards, Claire Dream Pairs Customer Care Team

Response from DreampairsMay 8, 2023

Hello Katarzyna, This is Claire, the customer service manager of Dream Pairs. I am very sorry to hear that your experience with our shoes. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. If this is not your order information, please contact us through our customer service [email protected] Looking forward to hearing from you! Best Regards, Claire Dream Pairs Customer Care Team

Response from DreampairsMar 29, 2023

Hello Jennifer Mcmullen, Thank you for reaching out to us. This is Farrah from the Customer Care team and I will be happy to assist you today. We apologize for bringing you so bad shopping experience caused by the broken zipper. To better help you, could you please provide us your order number? And we will do our best to resolve the issue for you. Please feel free to contact us if you have any additional questions. Best Regards, Farrah Dream Pairs Customer Care Team

Response from DreampairsMar 29, 2023

Hello Christine, Thank you for reaching out to us. This is Farrah from the Customer Care team and I will be happy to assist you today. We have located your order #DPUKFMMM230318092117395 consisting of: Low Wedge Ankle Strap Flats -- BLACK PU/7 Comfy Round Toe Low Heel Pumps -- BLACK PU/7 Is this the order you are referring to? After checking the record, we didn’t receive the emails or the messages you sent to us. Please don’t worry, we will email you later. In case that you don’t receive our emails, we kindly suggest that you check their spam and junk folders for any missed notifications. Please feel free to contact us if you have any additional questions. Best Regards, Farrah Dream Pairs Customer Care Team

Response from DreampairsFeb 17, 2023

Hi Beth, Thank you for letting us know about the issue. We'd like to offer our sincerest apologies for any inconvenience this may have caused. We apologize for sending the wrong return address. You may return the shoes to : Recipient: RMA-GB046 City: Birmingham State/Province: West Midlands Address: Hawthorns 70, Unit 23, Park Rose Industrial Estate, Middlemore Road, Smethwick Postcode: B66 2DZ Tel: 44 7413 461644 To avoid any return hassle, we have located your order and email correspondence with our customer support team. We will reach out to you at soonest to get you taken care of. Have a nice day! Best Regards, Dream Pairs Customer Care Team