Eryl N.
Very poor customer service
Placed an order on 4/10/2023. Order finally arrived on 23/10/2023.Looks like it had been all over the place.No updates on progress of order unless I contacted them. Order arrived shoes way too small even though I used their measuring guide. Trying to arrange refund,offered 40%voucher on next purchase or 30% refund and keep shoes!! Then told to wait 7-14 days before arranging refund.What sort of company is this,treating customers like this,taking your money but trying all ways not too give a refund.Won’t ever deal with these again!!!
Response from DreampairsOct 25, 2023
Hi Eryl, We sincerely apologize on behalf of our company for the unpleasant experience you had when communicating with us. There are many uncontrollable factors in shipping delays. Your package had been impacted by these factors and caused shipping delay. You definitely expect to receive these shoes on time. We would like to express my apologies for the waiting that came in the way of handling your order. I understand that you want to return the shoes after receiving the package because they do not fit. Our customer service has refunded your order as requested. It may take 3-5 business days for the funds to be deposited to the original payment method. If you require any additional information, please do not hesitate to contact us at any time. Respectfully, Dream Pairs Customer Service Team