DreampairsReviews of dreampairs.com

Response from DreampairsOct 17, 2024

Hello Charmaine, We are truly sorry to hear about you are not satisfied with our shipping Terms. We appreciate you bringing the issue to our attention. We have passed your feedback on to the Marketing Team for improvement. Your feelings are important to us. We’re committed to improving our services and ensuring every customer has a positive experience. We would like to express our apologies for this experience. If you have any issues, please feel free to contact us so we can get you taken care of right away. Here is our email address: [email protected] We look forward to receiving your message. We will offer you a satisfactory solution. Have a great day! Best Regards, Dreampairs Customer Care Team

Response from DreampairsSep 4, 2024

Dear Joannie, Thank you for taking the time to share your feedback. We understand how important it is to have smooth and efficient support, and we regret that we fell short in this instance. First, regarding your experience with our live chat, we reviewed our records and noticed that the time you reached out was outside our specified online service hours, which are 00:00 AM–8:00 AM & 9:00 AM–12:00 PM (PST). To avoid similar issues in the future, please feel free to contact us within these hours, and our team will be ready to assist you promptly. Since we were unable to locate your order through the email you associated with the live chat, we mentioned in the live chat that in order to better assist you, please provide your order number and the return label you received so that we can help you resolve the return label address confusion, but have not received further response at this time. Next, we sincerely apologize for the unanswered phone call. Without an order number or the phone number you used to call, it's challenging for us to investigate the exact reason for the lack of response. Could you please provide your order number or the phone number you dialed? This information will help us look into the matter thoroughly. We also sent an email to you and attempted to connect with you directly, but have not yet received a reply. To prioritize your case, please respond at your earliest convenience, and we will work closely with you until the issue is fully resolved. Your feedback is invaluable in helping us improve our services, and we are committed to ensuring such issues do not happen again. We hope to have the opportunity to regain your trust and provide the excellent service you deserve. Warm regards, Dream Pairs Customer Service Team ---------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: [email protected] Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Response from DreampairsFeb 1, 2024

Hello Sue, Thank you for taking the time to bring this to our attention. I am very sorry to hear about your experience with our shoes that the shoes don't fit. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. I would like to discuss this with you so that I can go over the available options with you, assist with anything you need, and hopefully restore your faith in us. Since we are unable to locate your order, I have submitted a request for information. Can you provide us with your order or contact information? We will try our best to provide you with a satisfactory solution. You can also find ways to contact us through this link. https://www.dreampairshoes.com/pages/contact-us To request a return or refund, please navigate to the "My Orders" section in the user center. Click on the specific order you wish to return and refund, then proceed to submit your application. Here's a quick link: https://www.dreampairshoes.com/account/orders?type=201 Don't hesitate to contact us. We appreciate your opinion and look forward to seeing you soon here. Best Regards, Dream Pairs Customer Care Team

Response from DreampairsFeb 22, 2024

Hello Jona, Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the refund of your order. We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution. You can email us at [email protected]. We appreciate your opinion and look forward to seeing you soon here. Sincerely, Dream Pairs Customer Service Team

Response from DreampairsFeb 22, 2024

Hello Jane, Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the refund of your order. We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future. Usually, a tracking number to locate the shipping status of your returned package will be needed so that a refund can be issued on time. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution. You can email us at [email protected]. We appreciate your opinion and look forward to seeing you soon here. Sincerely, Dream Pairs Customer Service Team

Response from DreampairsNov 28, 2023

Hello Elyanne, Thank you for taking the time to bring this to our attention. I am very sorry to hear that your experience with our shoes. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. We have reviewed the situation you mentioned. After we receive your returned items, we need to inspect the returned items. After that, a refund will be issued on your order. But the refund failed to process as there was a PayPal dispute being processed for this payment. We checked that the Credit has been processed and claim is now closed. Please refer to your PayPal account to check more details. If you would like to discuss this with us further, I would like to attach our email address for the support team. [email protected] If you require any additional information, please do not hesitate to contact us at any time. Best Regards, Dream Pairs Customer Care Team

Response from DreampairsNov 20, 2023

Hello Pickens, Thank you for taking the time to bring this to our attention. We understand that you would like to the refund status of your order. Our agent will discuss this with you so that we can go over the available options with you, assist with anything you need and hopefully restore your faith in us. Sorry for the inconvenience caused to you. Best Regards, Dream Pairs Customer Care Team

Response from DreampairsNov 7, 2023

Hello Dionne, Thank you for taking the time to bring this to our attention. We're sorry for the inconvenience our return process has caused you. We will feed back your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future. I would like to discuss this with you so that I can go over the available options with you, assist with anything you need and hopefully restore your faith in us. I would like to attach our email address for the support team. [email protected] I look forward to solving this issue with you and hope to hear from you. Best Regards, Dream Pairs Customer Care Team