Dreampairs Reviews | Read Customer Reviews of dreampairs.com

Dreampairs Reviews | Read Customer Reviews of dreampairs.com

Dreampairs reviews

Showing 45 reviews with 1 star · Clear filters

D M.
Jun 2, 2025
Ordered 3 pairs of shoes
Ordered 3 pairs of shoes, received 1 pair and had to file a claim for a refund through Amazon pay, they ask me to drop our claim with Amazon pay and they would refund. Never drop a claim before they give you a refund because you lose all your rights, we didn't and they eventually refunded. They tried to rip us off but didn't succeed. Beware of this company
Response from DreampairsJun 3, 2025
Hello there, We are truly sorry for the unpleasant shopping experience you had with us. Ordering 3 pairs of shoes but only receiving 1, followed by having to file a claim via Amazon Pay to protect your rights. We fully understand your caution regarding our request to drop the claim; after all, safeguarding your rights is every consumer’s top priority, and your vigilance is completely justified. We would like to clarify the reason behind our request to "drop the claim," as this was never an attempt to "rip you off". Since we promised to refund you, this means the issue has been resolved, so we ask that you withdraw the claim. We apologize for any inconvenience caused. Kind regards, Dreampairs Customer Care Team
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Pamela B.
May 24, 2025
Last year I got shoes
Last year I got shoes. For my daughter wedding. It her first anniversary and was going to wear them again and one shoes is a 10 and 1 shoe is 11. I just wish I look last year. Only wore them last year for about 10 minutes. And could not wear them.
Response from DreampairsMay 25, 2025
Hi Pamela, We are truly sorry to hear about your disappointment with the two shoes not being the same size. Please allow us to explain that our products come with a 90-day warranty from the date of purchase. Your shoes were purchased more than a year ago and are beyond our warranty period. However, considering your shopping experience, we would like to resolve the issue for you. To solve this issue for you, we used all the information provided in your review, such as your name, order date, etc., to locate your order but had no access. As we are unable to retrieve your order details from the information provided in your review, we have raised an "Information Request" on Trustpilot. Please kindly reply to this request, and we will look into the matter further. Or you can contact us directly. We sincerely apologize for any inconvenience caused, and hopefully there will be another opportunity to solve this issue. Warm regards, Dream Pairs Customer Service Team ---------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: [email protected] Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
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Susan V.
Nov 30, 2024
I Worst boots I ever brought
I purchased the faux fur winter snow boots in the correct size for me. They looked good when I opened them. I could not get my foot into the boot. I tried and tried. My niece also tried and she could not get her foot in either. The top is so tight you cannot get your foot in. No postage paid returns so I threw them away.
Response from DreampairsDec 1, 2024
Dear Susan, We're sorry to hear that the boots didn't fit you well. We’re committed to improving our services and ensuring every customer has a positive experience. Regarding your issue, we will contact you again to solve this issue for you. We are willing to make an exception and refund you the full amount. Please note that you do not need to send the original shoes back for your convenience. We sincerely apologize for any inconvenience caused. Hope you can give us another chance to bring you a better experience. Kind regards, Dreampairs Customer Care Team
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Denise M.
Nov 24, 2024
I bought a pair of boots from Amazon…
I bought a pair of boots from Amazon they was brown knee length faux suede was 31 99 when they came I tried on and was too small I. Ordered a bigger. Size and the price went from 31.99 to 64.99 in less than a day how do you justify that ?
Response from DreampairsDec 1, 2024
Dear Denise, I understand why you are disappointed regarding the inflation in price for the same product. Our products will hold promotional activities from time to time, so the price will fluctuate a little. Each promotion is limited in time. We appreciate your kind understanding. I tried to search for your email by your name but had no access. As we are unable to retrieve your order details from the information provided in your review, we have raised an "Information Request" on Trustpilot. Please kindly reply to this request, and we will look into the matter further. Rest assured that we will take care of your concerns in the best way. We sincerely apologize for any inconvenience caused. Kind regards, Dreampairs Customer Care Team
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patrina B.
Oct 24, 2024
stolen money
As you can see I got in touch with the support email and have not heard a word back, this company is a fraud and steal money from people like me who order their goods and they are not what was expected wrong size and they add another pair bloody disgraceful
Response from DreampairsOct 24, 2024
Hi Patrina, Have a nice day! We believe there might be a misunderstanding. We confirmed that your order was placed with an unrelated brand, "Dream Footwear," which is not associated with "Dream Pairs." We understand how disappointing it is to receive items that don’t meet expectations, such as incorrect sizing. To resolve your concerns, we recommend checking your order confirmation or purchase details for contact information specific to "Dream Footwear." We hope this clarification helps, and we wish you all the best in resolving this matter. Warm regards, Dream Pairs Customer Service Team ---------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: [email protected] Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
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Rose E.
Oct 10, 2024
NO RESPONSE TO CUSTOMER REQUESTS
SOMETHING IS VERY WRONG WITH THIS COMPANY'S CUSTOMER SERVICE. MY SISTER WHO IS OLD AND A RETIRED LADY ORDERED 2 X PAIRS OF SANDALS SHE WAS CHARGED FOR 3 PAIRS EVEN THOUGH SHE SENT SEVERALS EMAILS CONFIRMING THAT SHE WAS ONLY PURCHASING 2 X PAIRS NOT "3". THEY IGNORED HER REQUESTS. 3 X PAIRS ARRIVED, BUT UNFORTUNATELY THEY DO NOT FIT HER FEET PROPERLY, AND ALSO DO NOT LOOK THE SAME AS THE SANDALS ADVERTISED ON THE DREAM FOOTWARE WEBSITE. MY OLD SISTER HAS BEEN IGNORED. SHE HAS SENT PHOTOS BUT NOBODY HAS HAD THE COURTESY TO CONTACT HER. NOW SHE IS OUT OF POCKET AND WITH 3 X PAIRS OF SANDALS SHE CAN'T USE. I WORKED IN THE CUSTOMER SERVICE INDUSTRY FOR MORE THAN 30 YEARS, AND CUSTOMER ACKNOWLEDGMENT WAS PARAMOUNT I URGE PLEASE PLEASE CONTACT MY SISTER Yolanda Rojas Rose Easton
Response from DreampairsOct 17, 2024
Hello Rose Easton, Thank you for taking the time to bring this to our attention. I am very sorry to hear about your sister's unpleasant shopping experience. We’re committed to improving our services and ensuring every customer has a positive experience. We will take further action so that your issue can be resolved entirely. You can easily reach out to us via email. Here is our email address: [email protected] We look forward to receiving your message. We will offer you a satisfactory solution. Have a great day! Best Regards, Dreampairs Customer Care Team
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Susan Newman R.
Oct 9, 2024
All I want to do is exchange my sandals…
All I want to do is exchange my sandals for a larger pair and despite email after email they wont address the issue - telling me I need to send a video of the issue - THEY ARE TOO SMALL!!!!! Someone please reach out to me and lets get this issue resolved - BTY I paid $99.95 for them from a Facebook ad , scrolled down after I purchased them and saw the exact same one for $49.95...... not happy
Response from DreampairsOct 17, 2024
Hi Susan, Thank you for sharing your experience. We totally understand how disappointed when you received a pair of shoes you love but ended up with fitting issue. We’re committed to improving our services and ensuring every customer has a positive experience. We will take further action so that your issue can be resolved entirely. We understand you want to exchange the shoes. Please contact us so we can get you taken care of right away. Here is our email address: [email protected] We look forward to receiving your message. We will offer you a satisfactory solution. Have a great day! Best Regards, Dreampairs Customer Care Team
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Joanne
Oct 1, 2024
Ordered a pair of sandals from Dream…
Ordered a pair of sandals from Dream Footwear when they arrived incorrect colour and too small . Have tried numerous occasions to get details how I can return them just get no reply . Wouldn’t recommend this website to anyone .
Response from DreampairsOct 17, 2024
Hi Joanne, Thank you for sharing your experience. We totally understand how disappointed when you received a pair of shoes you love but ended up with fitting issue and wrong color. We’re committed to improving our services and ensuring every customer has a positive experience. We will take further action so that your issue can be resolved entirely. Please contact us so we can get you taken care of right away. Here is our email address: [email protected] We look forward to receiving your message. We will offer you a satisfactory solution. Have a great day! Best Regards, Dreampairs Customer Care Team
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