DrChronoReviews of drchrono.com

holy moly!!!! where do I start? Initially started as a wonderful system, based India but we were willing to overlook that. We then had a staff change without notice and all hell broke out. Horrible communication, horrible collections, over charging on services initially quoted as lower amounts. Could keep going on and on. Do yourselves a favor; DON'T USE THIS COMPANY!!

Before signing a one-year contract with DrChrono, consider your options. I'm halfway through my contract and have decided to switch to a different EHR despite having to pay for the remaining months. DrChrono will not let you out of the contract early. DrChrono's EHR is more expensive than other options despite its limited functionality. Basic features such as self-scheduling and appointment reminders require additional paid apps due to poor design. Onboarding patients is so frustrating that I had to hire a virtual assistant to walk them through the process. Telehealth appointments frequently have issues with black screens. DrChrono lacks basic features such as allowing patients to add their own credit card information. When I informed DrChrono that I would not renew my contract at the end of my current term, they immediately attempted to terminate my account with the insurance clearinghouse, which could have prevented me from getting paid. Overall, this EHR is disappointing and I regret signing the contract.

We have been using DrChrono since 2012. The Ipad part is great. The web part for practice management, scheduling, billing etc. hasn't been updated since 2012. I don't think they even have anybody there to work on problems as nothing is ever changed or improved. This morning I logged on and half my screen is not viewable on the PC. Customer service is useless. There standard answer is to clear your cache. They don't try to help or reproduce the problem. I have had several bugs reported that sit open and are never fixed. We are unable to use Patient Education anymore as it doesn't work. Bugs sit and don't get resolved so I don't think they have anyone left in their company that knows how to write software. It seems like the company that bought it is only interested in the revenue from current customers and doesn't maintain it properly. Forget about enhancements. The billing company I use said it would be better to use an entirely separate billing system and do dual data entry into that system rather than continue to use DrChrono. The product is becoming truly awful. It is a sinking ship - don't buy it.

I have used DrChrono for 7 years. First few were ok but took a lot of work to get the system right. The last few have been horrible and now rank this company as one of the worst I have ever dealt with. Customer service is hideous, no level of customer care. They are just looking for ways to increase fees and provide less service.

The worst system! Do not do it! They have the worst customer service and sell you things that are no true! It has been the biggest nightmare for the last 4 months.

This used to be a great company. In the last year they’ve gone completely downhill. They jacked up the prices 40% and now they have incredible downtime that will ruin your day as a practitioner. Dr. Jesse Frey

This company only cares about its bottom line. They have no proper loyalty to their customers, nor care to keep them.

I have been with DrChrono for about 10 years - a "loyal" customer. At the time we signed on we knew it was a fairly new company in a "new world" of EHR. The concept is great. I created many custom templates. The big problem, as many other reviewers have noted, is HORRIBLE SERVICE and also frequent breakdowns. I was promised MANY times that I would have ONE contact person. Not only did this not happen until recently, but on the occasions when someone in the past told me they WERE the contact person, a few days later they were no longer with Chrono, and I was told they do NOT offer a single point of contact for service. They don't leave phone numbers to call unless you manage to get one from someone answering your emails. Overall, I find the system easy to use WHEN IT WORKS, but service is so poor I regret wasting all these years trying to get good service. Also, when they switched to a new cloud service, the up time went the H-E double hockey sticks. Their service performance site completely misrepresents their uptime (or should I say downtimes). Even today, the on patient portal was NOT functioning well enough to consent patients in a timely way. It was NOT listed as having a problem. We see this time and time again. There are many other service issues. I'm glad I never used their billing given what I read above. AVOID THIS COMPANY. They do NOT live up to the promises of the product which has great potential. SERVICE is everything. I don't feel that their service leadership truly understands what it means to not have good communication, rapid resolution of problems, and true customer satisfaction for a medical practice that is small. It is highly disruptive when it goes down, and at times you can't even report a problem since doing so requires the system to be up and running! PS: I just read the response below. The response is exactly what I've been told MANY MANY times over the past 10 years regarding this same issue of poor service. Frankly, I would venture to guess this is not a PEOPLE problem. It is a system problem. You really need to assign a single person (with clearly identified back up when that person is on vacation or not available) as a service point of contact that would include sales/service/etc. The T-Mobile service model might be applied. Ergo, the response to this is more of the same and an indication that once again the system is completely failing customers that need service. And believe me, this is hardly the only "down" time they have, and their charts/graphs of down time don't come close to showing service problems.