DrChronoReviews of drchrono.com

DrChrono use to be very solid, however, last few years has been a consistent decline in quality with software and support. Support often can’t see or understand their own problems. Excuses Excuses. They said “Switching to Amazon web services will fix our downtime “ not true same problems I would argue it has been worse. Bugs Glitches bugs and glitches have no idea what happened to this company. I have another softwares that I use in my practice and when they were down for a fraction of the time DrChrono is down a very sincere UNSOLICITED apology was given and a credit on my account for that month. Don’t ever expect this from DrChrono they just ignore your frustration don’t take accountability and have never given one penny in credit for the loss they create.

Falsely represented capabilities of platform. Spent over 100 employee hours attending "training" conducted by people who provided inaccurate information and caused numerous delays and errors. Client data was lost causing poor customer experience and additional time trying to recover data. We used the platform 3 weeks and lost time and money. The representative refused to provide a refund and continues to bill $600+ per month for a product that is not useable and corrupted. Misrepresentations, unprofessional and inept trainers and employees, short-sighted and money-hungry.

Truly horrible. Multiple times every month there seems to be a major outage where you are unable to view the schedule, pull up notes, call in prescriptions, etc. Makes treatment on those days impossible and then when it comes back online hours later, I have to stay late at the office to catch back up and finish my charts. It is frustrating to say the least. No excuse why it should be down so often.

We use Dr. Chrono for our psychiatrist's office and have experienced glitch after glitch. At times it just flat out deleted appointments, and weren't able to be traced. Other times it won't just flat out work, I've had that happen several times on a Monday morning with a long list of patient needs. This platform has cost us thousands of dollars and has left us open to lawsuits. I would avoid at all means.

This company is impossible to reach. I needed to add another provider account. Two months ago, I reached out via email no response. Called customer service, no answer, left a message but never returned our call. Put in a ticket, sent a text no answer.

If I can rate them less than one I star I would. We have had all similar problems as everyone is stating here. Customer service is absolutely awful taking out tickets never answering emails because they all probably work from home. How can you run a business without having open communication with your clients. There is no empathy or communication in working with businesses. This is our way of getting paid. It should not have to be so hard. Multiple mistakes and no accountability. I’d like to know if anyone on here has consulted an attorney for consult regarding these issues. This is obviously a huge problem that goes unanswered and definitely not fixed. Our business suffered greatly.

I am writing in regards to Dr. Chrono.we’ve had them for over two years and we’ve had nothing but trouble with them. We are a small town family owned business with two practitioners and we are operating on a limited budget. When I decided to change services and hire an in-house coder and biller. she went back through charts,that, Chronos, coding and billing service and found several thousand dollars worth of fraudulently billed patient charts that we had already been paid for. We had to contact those payers and arrange a repayment plan. It was advertised as a hands off coding and billing service. Had we not manually audited all of their charts our practice could’ve been in serious trouble, I also received several repeated monthly billing statements that were overcharged. Once we recognized the fraudulent billing practices, we made the transition to a new EMR service Dr. Chrono immediately shut off access to our patient health information, we attempted to negotiate with them regarding the balance we owed them, and the amount of money we had to pay back to payers but they refused to listen. When we terminated our agreement with Dr. Chrono and were making our transion to our new EMR they denied us access to all of our accounts receivable from our payers and patients. Only one week into this they shut off all services including patient health information. This has caused a serious disruption in cash flow for our clinic. We are having to get attorneys involved. We had all of those issues with customer service as the reviews have stated and difficulty with communication with an actual person. Dr. Chrono is fraudulent and unethical I am warning anyone out there who is thinking about Dr. Chrono to absolutely run the other way. And I hope that insurance payers out there Will look into this with practices that have Dr. Chrono. They are more than capable of destroying a medical practice.

I have been sending them e-mails to rectify a billing issue I have had and there has been no help. I had paid for entire year upfront and I kept getting bills monthly. And after I cancelled their service they continued to bill me. Their service and support sucks. Instead of looking into the issue they reported me to a collection service. I refuse to pay for services that was not not rendered. I will report them to BBB and the attorney journal. Please do not waste your money or time with this company.