THE MORE WE SHARE, THE BETTER WE CAREUshering in the next generation of skincare at Dr. BRANDT is a group of leading practitioners in the fields of dermatology, nutrition, genetics, plastic surgery, and psycho-dermatology. Together, they form The Dr. B EXPERTS, an advisory board that helps us keep our finger on the pulse of the latest advances in integrative dermatology.
Dr. Brandt Skincare (drbrandtskincare.com) has 123 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Amanda B.
Wonderful customer service & product assistance. Highly recommend
Response from Dr. Brandt SkincareJul 9, 2025
Thank you so much for your kind words! 💛 We're absolutely thrilled to hear that you had a great experience with our customer service and product assistance. It means the world to us that you'd recommend us — we’re always here to help and make sure you feel supported every step of the way! 😊✨ Thanks again for being part of our community! 💫
Ldear
Customer service for Dr. B was fantastic! Unfortunately I had a problem with my package. I contacted customer service and the team responded promptly and my issue was resolved in no time. I totally appreciate great customer service and a company that stands behind their products and how the products get to their customers.
Response from Dr. Brandt SkincareJul 9, 2025
Thank you so much for your thoughtful feedback! 💙 We're truly sorry to hear there was an issue with your package, but we’re so glad our team was able to assist you quickly and make things right. Your appreciation means the world to us — we always strive to provide the kind of support our amazing customers deserve, and it’s wonderful to know that came through. Thanks for trusting us and for being part of the Dr. Brandt family! 💫
Sheri
I had an issue with my order. I reached out to customer service. Diana was very prompt in responding back to me. The issue was resolved. Thank you Diana for the excellent customer service experience! I love the Pore Refiner Primer! It is the only Primer I will use. I hope they will continue to produce this product! Great product and great Customer Service!
Response from Dr. Brandt SkincareJul 9, 2025
Thank you so much for your wonderful message! 💛 We're thrilled to hear that Diana was able to assist you promptly and that your issue was resolved smoothly — we’ll be sure to pass along your kind words to her! 😊 We're also so happy to hear how much you love the Pore Refiner Primer — it’s truly a fan favorite, and we're so grateful for your continued trust in it. Your support means the world to us, and we're honored to have you as part of our community. 💫 Thanks again for sharing your experience!
Alicia C.
Quick response times and wonderful customer service experience!
Response from Dr. Brandt SkincareJul 9, 2025
Thank you so much for your kind words! 💛 We're thrilled to hear that you had a great experience with our customer service and that our response time met your expectations. We're always here for you and truly appreciate your support! 😊
Marie R.
Not only do I love their eye products, especially their no more baggage eye gel, but their customer service is outstanding. I had a problem with one of the products I received, and they offered to send me a new one. Customer Service of this level is hard to find nowadays. Special kudos to Diana from the Customer Service team.
Response from Dr. Brandt SkincareJun 30, 2025
Thank you so much for your kind words! 💙 We’re thrilled to hear that you’re loving our eye products—especially our No More Baggage Eye Gel! It’s one of our favorites too. We’re also incredibly proud of our Customer Service team, and we’re so happy Diana was able to assist you and leave a great impression. We'll be sure to pass along your special kudos to her! Thanks again for being a part of the Dr. Brandt family. We’re always here if you need anything! 💫 — The Dr. Brandt Skincare Team
Carrie S.
I absolutely love Dr. B’s products! I have extremely sensitive skin the face serum works wonderfully on my skin. I love the products the best for my skin. Great results!
Response from Dr. Brandt SkincareJun 19, 2025
Hi there! 💖 Thank you so much for your amazing review — we’re beyond happy to hear how much you absolutely love Dr. B’s products! ✨ Knowing that the face serum works beautifully even on your extremely sensitive skin means the world to us. Our goal is always to deliver gentle, effective skincare with real results — and we're so thrilled it's doing just that for you! 🙌 We truly appreciate you being a part of the Dr. Brandt family 💙 #SensitiveSkinSafe #SkincareThatWorks #DrBrandtGlow #FaceSerumLove #HappySkin 🧴🌸💧😊🌟 Warmly, Dr. Brandt.
Debra N.
What an incredible product. I've been using no more bags for a year now. It truly does what it says. I'm 70 years old but because of this product no one believes that I am. Customer Service is excellent. I was out of the country and did not receive my order. I contacted customer service and I had a replacement in a few days. This company really cares about providing great products and excellent customer service.
Response from Dr. Brandt SkincareJun 19, 2025
Hi there! 💙 Thank you so much for your glowing review — we’re beyond thrilled to hear how much you’re loving No More Baggage! 🌟 Knowing it’s helped you look and feel your best (and taken years off 😉) absolutely makes our day. At 70 and fabulous, you’re the perfect example of what confidence in skincare can do! 🙌 We're also so happy our Customer Service team could quickly resolve the shipping issue while you were out of the country — we’re always here to help, wherever you are! 💌 Thanks again for your kind words and for being part of the Dr. Brandt family 💖 #NoMoreBaggage #AgelessBeauty #SkincareThatWorks #CustomerLove #DrBrandtGlow 🧳✨👁️🌍💕 Warmly, Dr. Brandt
Yolanda
I have not received a response from customer service. I sent two emails, they say 24-48 hours to reply. No response still. Sent Two auto assist messages - no reply and live message that say 9 minutes to answer and still no response after 60 minutes……
Response from Dr. Brandt SkincareJun 19, 2025
Dear Yolanda, Thank you for reaching out, and please accept our sincerest apologies for the frustration and inconvenience this situation has caused. We truly appreciate your patience as we looked into this for you. Unfortunately, because your order was already dispatched internationally, we were unable to modify the shipping address—even after attempting to coordinate with our international carrier. We completely understand how important this delivery was as a birthday gift for your friend, and we’re so sorry we couldn’t fulfill your request in time. To make this right, we’ve processed a full refund for your order, which should reflect in your original payment method within 7–10 business days. Additionally, as a gesture of our apology, we’d love to offer you a 30% discount on your next purchase with the code STEWART30, so you can reorder the gift and have it shipped directly to your friend’s address in Surrey if you’d like. We know this isn’t the resolution you hoped for, and we’re truly sorry for any disappointment caused. If there’s anything else we can do to assist—whether it’s helping with the reorder or answering any questions—please don’t hesitate to let us know. Your satisfaction means everything to us.
