Dr. BReviews of drb.ai

If I could, I might give 0 stars. Website mentioned consultation review will get responded within 3 business hours, and support team is available 7 days 8Am to 8 pm. I tried to reach out the support team on Sat morning 8 am, it says they are offline. And my consultation was sent at 1 AM, I wish the provider can review and get back to me before 11AM, however they failed. It’s a terrible experience and also this cheated customer.

Very, very disappointing, and frustrating especially since I was a satisfied customer of Dr. B. I used Dr. B during the Covid pandemic and received Paxlovid that really helped me through the infection. Everything worked like clockwork. Not so on my second interaction with them. Yesterday I contacted them for a consultation for a sinus infection that developed after a respiratory infection. I have been suffering with it for over 4 weeks, and the Dr. B website offers consultation for sinus infections. When I applied for a “consultation”, the system refused to even initiate a consultation, and basically said “consult your primary physician” for this problem. When I pointed out, to their customer service department that I did not have a primary, their response was basically: “Lump it” “we are very interested in your getting care” “but lump it nevertheless”. I asked why they had sinus infections as a condition for which they offered consultations if they did not provide them, (it seems like a legitimate question as I wasted a lot of time trying to get something they claim to offer) and I got a patronizing, canned, response to the effect that “we know what is best for you, even without consulting with your regarding your illness”. After interacting with customer service unsuccessfully, I used a rival service, and the experience was seamless, incredibly helpful and sensible. I will not waste my time with Dr. B in the future, and you should not either… PS: I just read Dr. B’s reply, which is a good example of their “canned” response to me when I questioned how they determined that a “face to face” consultation was necessary. They never asked me for any information that they could have used to make that determination, or explained the factors they used in denying me care. I subsequently used “Call Doctor,” whose services were cost effective, efficient, thorough and easy to use. Within 2 hours of my consult, they prescribed me an antibiotic, amoxicillin, that is working fabulously on my sinus infection. By the way, I am not someone who over uses antibiotics, it’s been over 6 years since I’ve had the need….

Horrible actually beyond horrible experience. Do not trust these people! They lie and discriminate against healthy american females based on their age. I had one simple issue no other health issues and they refused to help me because of my age.

I wish I could give 0 stars. Worst experience ever. Do not use this service!!!

I completed the online consultation and they tried calling but my phone rejected the first 4 calls because it thought it was a spam call. I finally talked to a woman who wasn't even the doctor and I requested a prescription and have not heard anything back or gotten my prescription. Waste of 15 dollars

This service is a sham. They say they'll get back to you in 3 hours or probably less, but it's been 18 hours and they still aren't processing my case. According to the Dashboard, it says that it is being passed back and forth from doctors to nurses and back again multiple times. And they keep asking me questions that I already answered in my medical history survey. When they finally stopped dawdling and processed my time sensitive medicine, has been nearly 24 hours and I had already given up and gone to Sesame Care. Sesame Care got me my COVID medicine in 30 minutes. When you're sick and you have a narrow window to get the appropriate meds, this disorganized and dishonest service is a total joke and should not be used.

Booked online at 8:25 am, have waited all day. It’s now 8 hours later and NO ONE has gotten to me. Says my file has been passed to a medical professional but I’ve heard nothing. They say within 3 hours and it is LIES. I’ve wasted all day. I’ve contacted customer support twice today and they are “offline”. There are plenty of other online doctors who will help you better.

Dr. B took all my wife's personal information, had her waive her privacy, then told her to go see someone else. And this was for a simple BV. Dr. B should determine if they can help before asking clients to waive their right to privacy.