Dr. BReviews of drb.ai

Response from Dr. BAug 1, 2025

Hello K Ben, We're really sorry to hear about your experience and completely understand your frustration. It’s never our intention to leave you feeling unsupported. Protecting your privacy is a top priority. We take data privacy seriously and use your information solely to determine whether we can safely and legally provide care. Our medical team carefully reviews each case based on clinical guidelines and the information provided to make the best decision for your health and safety. We know how disappointing it can be to go through the process and not receive the outcome you hoped for. If you're open to it, we’d be glad to take another look and see how we can better support you. Feel free to reach out to us directly at [email protected]. Thank you for taking the time to share your feedback — it helps us improve. Sincerely, The Dr. B Support Team

Response from Dr. BJul 22, 2025

Hello, Thank you for sharing your feedback, and we’re sorry to hear about your experience. To clarify, we do offer treatment in all 50 states, but the specific treatments available can vary based on state regulations. In some cases, certain conditions or medications may not be eligible for treatment in a particular state—even though we are licensed to operate there. Protecting your privacy is a top priority. We take data privacy seriously and use your information solely to determine whether we can safely and legally provide care. We understand how disappointing it is to go through the sign-up process only to find we can’t help, and we’re actively working to expand access where restrictions exist. If you’d like us to take a closer look at your case, please reach out to us at [email protected]—we’d be happy to help. Sincerely, The Dr. B Support Team

Response from Dr. BJul 15, 2025

Hi Dina, We're really sorry to hear about your experience and completely understand your frustration. It’s never our intention to leave you feeling unsupported. Our goal is to provide safe and effective care for all patients. Our medical team makes decisions based on clinical guidelines and a thorough review of the information provided to ensure your safety. We know how disappointing that can be, especially after going through all the steps. However, your safety is our top priority. If you're open to it, we’d love to look into what happened and see if there’s a better way we can support you moving forward. You can reach us directly at [email protected]. Thank you for taking the time to share this — we’re always working to do better. Sincerely, The Dr. B Support Team

Response from Dr. BJun 27, 2025

Hello, We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. Our goal is to provide safe and effective care for all patients. Our medical team makes decisions based on clinical guidelines and a thorough review of the information provided to ensure your safety. We understand this may have been disappointing. However, your safety is our top priority. That’s why we recommended seeing a physician in person for further testing before proceeding with treatment. This step is meant to protect your health and ensure a more thorough evaluation where needed. We’re committed to improving how we communicate these decisions and making our process as transparent as possible. If you have further questions or would like us to take another look at your case, feel free to reach out to our support team at [email protected] — we’re here to help. Sincerely, The Dr. B Support Team

Response from Dr. BJun 25, 2025

Hello Cori, We’re really sorry you had a frustrating experience — especially when you were just trying to check if treatment was right for you. Our system is designed to prioritize patient safety and ensure each case is appropriate for telemedicine treatment. That said, it sounds like your concern may have been mistakenly filtered out too early, and that’s not the experience we want for anyone. We’d really like to look into this further. If you're open to it, please reach out to our support team directly at [email protected]. Thank you for taking the time to share this. Your feedback genuinely helps us do better. Sincerely, The Dr. B Support Team

Response from Dr. BJun 20, 2025

Hello Abby, We're really sorry to hear about your experience and appreciate you taking the time to share this feedback. Our intention is never to make the process frustrating. The health assessment is a required step in helping our medical team make safe decisions, and your account should not have been locked out completely, and we're very sorry that our support chatbot didn’t properly connect you to a real person — that’s definitely not how it’s supposed to work. If you're open to it, we’d love the opportunity to make things right. You can reach us directly at [email protected], and someone from our team will personally assist you. Thank you again for sharing this — we’re actively working to improve both our assessment and support experience, and your feedback helps us do that. Sincerely, The Dr. B Support Team

Response from Dr. BJun 18, 2025

Hello, We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. We do not charge a subscription fee. Instead, we have a one-time program fee for each consultation, which covers the time and expertise of the licensed medical provider reviewing your case and prescribing treatment if appropriate. This fee only applies when a new consultation is required — not on a recurring basis, and we strive to be transparent about this process and the associated costs. We also hear your concerns about pricing. While we work hard to ensure high-quality care, we understand the importance of affordability and are constantly exploring ways to make treatment more accessible. If you’d be open to it, we’d love the chance to review your case and help clear up any confusion. Please reach out to our support team at [email protected]. Wishing you all the best on your health journey, The Dr. B Support Team

Response from Dr. BMay 23, 2025

Hello, We’re very sorry to hear about your experience and the frustration it’s caused—this is certainly not the level of service we aim to provide. We understand how upsetting it can be when you’re trying to cancel and feel like you’re not getting a clear path forward. To clarify, patients should not need to wait for a consultation just to cancel their account, and we absolutely do not want anyone to feel trapped or unfairly charged. It sounds like there’s been a breakdown in communication, and we’d like to make this right immediately. We’d appreciate the chance to review your request in more detail. Please reach out to us at hidrb.com/contact, and we’ll do our best to find a resolution. Our support team will prioritize looking into this once we get more information. Thank you for your feedback—it helps us identify where our process needs to improve. Sincerely, The Dr. B Support Team