KUJayhawk
Update is all good now. Before: Signed up6 weeks ago… did all the steps…
Signed up6 weeks ago… did all the steps (medical consultation, payment for online Dr phone consult), paid for Round 1 of drug (to last 4 weeks)… had consult #2, paid for consult, and paid for meds to be delivered. The delivery happened while I was out of town, so it was REJECTED and sent back. UNFORTUNATELY, no way to actually CALL them and say reschedule delivery…have to do it all by their BOT. Long story short, unable to get the BOT to understand they owe me ROUND 2, as BOT wants me to go through another Dr. consultation… instead of sending me what I already paid for. I WOULD BE VERY CAREFUL in doing this again… and caution anyone that has ever experienced a problem in trying to get a live voice on the other end to discuss your issue. Sound familiar? UPDATE May 2025: Shipping issue resolved and back to normal; support still is remote and can be frustrating BUT they eventually do get it right. So ARE they worth a shot? Yes.
Response from Dr. BMay 7, 2025
Hello, Thank you for taking the time to share your experience. We’re really sorry to hear about the frustration you’ve had with the delivery issue and difficulty getting in touch with a live support. That’s not the experience we aim to provide. While we use digital tools to streamline care, we absolutely understand the importance of human support—especially when things don’t go as planned. It sounds like we need to take a closer look at this, and we’d love the opportunity to make things right. Please reach out to our support team directly at hidrb.com/contact, so we can review your case and we'll do our best to help! Thank you again for your feedback—it helps us improve. Wishing you the best of health, The Dr. B Support Team