Vadym K.
Waste of time
This service is completely useless and a total waste of time. I tried twice, about 3 months apart, to get a simple prescription refill, and both times I was denied. First, you have to go through a long list of questions, only to get rejected at the very end because you’re missing some specific lab result. Second, it feels like you’re expected to have every possible lab test on hand, and not just that, but all of them must be less than 6 months old. These tests cost money, and it’s unrealistic to expect people to constantly repeat them just in case the system asks for one. The worst part is that the system can randomly request a lab result you don’t have, and that’s it - instant denial, no flexibility, no real support. I would not recommend using this service.
Response from Dr. BMar 27, 2026
Hi Vadym, Thank you for taking the time to share your experience, and I’m really sorry to hear that it was frustrating. These clinical guardrails are designed to help our licensed medical providers determine whether it’s safe to prescribe a medication based on current medical guidelines. In some cases, certain lab results are required before a prescription can be approved. We understand that it can be disappointing to go through the process and only find out at the end that additional information is needed. We know those tests cost time and money, and we’re sorry the process felt rigid. Your feedback about the lab requirements and when they’re requested is really helpful, and we’ll be sure to share it with our team as we continue working on improving the experience and making requirements clearer earlier in the process. If you’re open to it, we’d also be happy to take another look at your case and see if there’s anything we can help clarify. Please feel free to reach out to our support team at [email protected]. We appreciate you sharing your feedback. Sincerely, The Dr. B Support Team