LISA B.
$37 Zoom call/Key Cellular Health
My experience with the $37 Zoom meeting/Dr. Josh Axe team(key cellular nutrition) was very disappointing. The explanation of the program was poor at best, never received a thorough understanding of what to expect. I asked about what supplements I would receive and was told whatever my assessment says I need. The only supplement I was told I would get was a glandular one and some others. I explained how the supplements I was using were effective, could you tell me about the ingredients. She skirted answering the question. I was told I would get a booklet about diet in addition to the supplements. The young woman explained other people have lost 50lbs in 4months. That was a bold claim and who knows where those pictures came from. Then came the price for the program. The hand-holding price was $7,147 and the non-hand holding price was $2,690. We began filling out the forms for credit card and the system wouldn't take a PO Box. So I said I wouldn't mind making payments, but refused an auto-pay. She said let's see if you qualify, so together we completed some paperwork while screen sharing. I told her I didn't want to take out a loan. She insisted it was only to see if I qualify to make payments. Later I repeated this sure looks like a loan to me. Oh, no she repeated. Then at the end of the paperwork I said see the clause I need to agree to? It calls it a loan. I told you this was a loan. She so innocently said "Oh, I thought I explained it properly". Hesitantly, I agreed to said loan. When the Zoom meeting ended I saw a text where you have to take a selfie/picture of yourself holding your ID to complete the loan process. I never did this. Instead I phoned the credit union 20 minutes later and cancelled out the loan. The next day I reached out to the credit union and explained how they are misrepresenting the loan process. Then after reaching out to a supervisor with Dr. Josh Axe's team to report the incident the young woman has the audacity to email me denying it. Good Luck! How trusting are you?!?
Response from Dr. Axe WebsiteJul 24, 2025
Thanks for sharing. We want to clarify that the content site, draxe.com, is separate from Dr. Axe's current program offered through The Health Institute. You can contact a customer service team member from The Health Institute at 878.295.8339 ext. 1004 or leave a review at https://www.trustpilot.com/review/thehealthinstitute.com