Drake SoftwareReviews of drakesoftware.com

I am reviewing Drake Tax ONLINE. This product seems to be adequate for preparing and filing Forms 1040 but there are critical problems with the software for Forms 1065 and other business returns. I have had too many issues to list here and have spent 20-30 hours on the phone with their customer service line so far this tax season. I can confirm that when I e-filed partnership returns, the version that was transmitted to the IRS was DIFFERENT than the final version that was saved to my local computer and uploaded to the secure client portal for clients to download. I've had issues with the software changing various data fields on the return overnight while I am not in the software. Forms 990 and others prepared in the Desktop version are being altered once they are exported to DTO for final e-file. This is a major, major problem. Individuals across the US are currently preparing Forms 1040 with what they think is accurate information on their K1 and are unaware that the K1 received by the IRS is different than the K1 their preparer gave to them. This product should have never been brought to market. They rushed it to market this fall so they could get revenue coming in before tax season and they had to have known their were critical software issues. If they knew and still brought it to market, they are reckless and have committed fraud. If they didn't know, then they are negligent. At any rate this is a serious, major problem. If you prepare any type of return besides Forms 1040 DO NOT TRUST DRAKE TAX ONLINE

Our experience with Drake Tax has been one of the most frustrating software experiences we’ve had as a firm. We purchased Drake expecting a professional-grade tax platform. Instead, we received software that never worked for us at all. From the moment we attempted onboarding, we ran into issues that prevented us from even getting the system operational. What followed were weeks of trying to get help from customer support with little to no meaningful response. We reached out multiple times for assistance just to get the product working. Instead of receiving clear guidance or timely support, we were effectively left on our own. For a company selling professional tax software, especially during tax season, this level of support is unacceptable. The most concerning part is that we never actually got the software working at all. After weeks of wasted time and repeated attempts to resolve the issues, we were forced to abandon Drake entirely. Out of necessity, we switched to Intuit ProConnect. The difference was immediate and frankly embarrassing for Drake. We were fully onboarded and preparing returns within five minutes. No weeks of troubleshooting. No endless support requests. The software simply worked. To make matters worse, we are now trying to obtain a refund from Drake since the software was never usable for our firm, and they have been unresponsive about that as well. Between the broken onboarding experience, the lack of functional support, and the ongoing difficulty trying to resolve the issue, this has been a complete waste of time and money. If you are considering Drake Tax, I strongly recommend looking elsewhere. Our experience with ProConnect showed us what professional tax software onboarding is supposed to look like.

This company has gone downhill to the point of no return. I have state business tax programs due 3/15 and Drake does not have the returns approved by my state yet.

large update on Feb 11, 2026 crashed my computer. I had to pay a technician for 12 hours to get it back and running. I loved this company before the buyout. The customer service reps if you get one has no idea what there are doing. Promise to call back no call, I lost 2 full days of work. It has been a train wreck. I have been waiting on a response from them for 4 days still nothing. The computer tech was able to get through, and they hung up on him. If it their service does not improve and the problems are not fixed, I will use a different program next year after using this one for 7 years.

I tried to get help from the technical support team. After long waiting time 4 to 5 hours some one keep asking the same question over and over taking intervals. Promise to call back which they never do.

I have been using Drake software since 2005 and I never had any issues. Of course there were some minor things over the years, but nothing important. Service is great, software is great. The whole experience is great. And now.... Today is 02/12/2026. The tax season started on 01/26/2026. The main NY forms are still not approved for printing. They print with a huge watermark. My clients are complaining, some are considering going elsewhere. Once the forms are approved, I'll have large backlog of tax returns to be processed. Everyone is unhappy!!!! Tax Season is only 10 weeks, so this is really unacceptable. And the icing on the cake is that there are other tax programs that do not have this issue. I can not get a straight answer, when the forms will be approved for printing. Could be tomorrow, could be a week from now.

As a customer of ten years who has spent thousands on drake software I was very disappointed with how their customer service team recently handled a situation I had. They didn't respond and I had to follow up multiple times and was not met with polite service. They used to be family run and have amazing customer service. Now they seem to be more about money and less about the loyal customers who have supported the business.

Terrible service. Hard to even reach anyone. I used to consider them the best. No more. Next year i will change to a new provider. When you do eventually reach someone half the time they aren’t helpful.