Drake SoftwareReviews of drakesoftware.com

Response from Drake SoftwareApr 22, 2026

Thank you for sharing your experience, Debbie. It’s great to hear that the manual data entry and overall ease of use continue to stand out, especially given your background with other CPA-level software. We appreciate you noting the differences this past season with tools like Drake Hub and Workflow. At the same time, it’s good to know the software still holds its place as your top choice overall. If you’d like help looking more closely at the acknowledgment timing or Workflow differences, our support team is available at (828) 524-8020 or [email protected]. They’re always happy to take a closer look with you.

Response from Drake SoftwareApr 22, 2026

Thank you for taking the time to share this, Michael, and for your 25+ years with Drake. That kind of long-term experience means a lot. We’re glad to hear the tax software and portal have been working well for you. We also appreciate you noting your recent experience with support. If you’d like to connect with the team directly, you can reach us at (828) 524-8020 or [email protected], and they’ll be happy to help.

Response from Drake SoftwareApr 22, 2026

Thank you for sharing your experience, William. It’s helpful to hear how the cost fits into your current workload, especially after managing a much higher volume in the past. We’re glad to know the software continues to provide solid value for your needs today, even as your practice has changed over time.

Response from Drake SoftwareApr 22, 2026

Thank you for taking the time to share such detailed feedback, Katy, and for your years of experience with the software. We’re glad to hear the program itself continues to be strong and that updates and corrections have been timely when needed. That consistency is important, especially during a busy season. We also appreciate you outlining your recent support experiences. Having clear and accurate guidance matters, and your examples help highlight where expectations weren’t met this time around. If you’d like to walk through any of those situations further, our team is available at (828) 524-8020 or [email protected].

Response from Drake SoftwareApr 21, 2026

Steve, thank you for sharing your experience. We’re glad to hear that, overall, both the software and support have stood out compared to other systems you’ve worked with. That kind of consistency can make a real difference.

Response from Drake SoftwareApr 21, 2026

Mary, thank you for your feedback and for being a long-time user. We appreciate you sharing your perspective and will share it with our internal teams. It’s great to hear that our customer service continues to be a strong point in your experience.

Response from Drake SoftwareApr 22, 2026

Thank you for taking the time to share this, Jean. We’re glad to hear the program has been a good fit for the price and continues to work well for your needs overall. We appreciate you pointing out the timeout behavior during your workflow. Balancing tasks like client communication and bookkeeping alongside return prep can make that more noticeable. If you’d like to review any settings or talk through ways to manage that more smoothly, our team is available at (828) 524-8020 or [email protected]. They’re happy to help.

Response from Drake SoftwareApr 22, 2026

Thank you for sharing your experience, Hal, and for your many years of using Drake for tax preparation. We’re glad to hear the program continues to work well for you and that the workflow feels intuitive overall. That kind of consistency is important, especially when you’re handling returns day in and day out. We also appreciate you calling out your recent experiences with support. If you’d like to connect with the team directly, you can reach us at (828) 524-8020 or [email protected], and they’ll be happy to assist.