Drake SoftwareReviews of drakesoftware.com

Response from Drake SoftwareMay 6, 2026

Thanks for taking the time to share your feedback, William. We understand how frustrating it is when support doesn’t meet the level of service you’ve come to expect after more than 20 years with Drake. Hearing that you experienced inconsistent support and even incorrect call greetings is concerning, and we appreciate you bringing it to our attention. We’d like the opportunity to learn more about your experience and help address your concerns directly. Please contact our support team at (828) 524-8020 or email [email protected] so we can follow up with you personally.

Response from Drake SoftwareMay 1, 2026

Thanks for taking the time to share your feedback, Clemencia. I’m sorry the new offers aren’t making sense and can see how that would be frustrating. We’d like to help clear things up and make sure you have the right information. Please reach out to our team at (800) 890-9500 or email [email protected], and we’ll walk through the details with you and answer any questions you have. Your feedback is important, and we appreciate you bringing this to our attention.

Response from Drake SoftwareApr 29, 2026

Thanks for sharing your experience with us, Matt. I’m sorry to hear how much the shift in support and responsiveness has impacted you, especially after relying on us for so long. Going from quick, direct help to a more frustrating experience, and not getting assistance with something like your auto backup over multiple years, is not what you should expect. We’d like to help get this addressed for you. Please reach out to our support team at (828) 524-8020 or email [email protected] so we can take a closer look at the backup issue and your support experience. Your feedback matters, and we take concerns like this seriously as we work to improve both our product and support.

Response from Drake SoftwareApr 28, 2026

Thanks for sharing your experience with us, Sherry. We’re sorry to hear that support hasn’t met the standard you’ve come to expect, especially after relying on Drake since 1993. Not being able to get clear answers when you call, along with pricing concerns, can be frustrating and we understand why this has impacted your overall experience. We’d like the chance to help address your questions and get you the support you need. Please reach out to our team at (828) 524-8020 or [email protected] so we can connect you with someone who can assist more effectively. We truly value your long-time loyalty and appreciate you taking the time to share this feedback.

Response from Drake SoftwareApr 28, 2026

Thank you for your feedback, Espree. We’re sorry to hear about your concerns with pricing, added fees, and the level of support you’ve experienced. We understand how changes like these can feel frustrating, especially when they impact the value you expect from the software and the help you receive. We’d appreciate the opportunity to speak with you directly and better understand what you’ve been running into. Our team is here to help and can be reached at (828) 524-8020 or [email protected]. Your feedback matters and helps us continue to evaluate where we need to improve.

Response from Drake SoftwareApr 21, 2026

Thank you for sharing this with us, Barbara. I’m sorry to hear that your recent experience with customer service felt slow and inconsistent, especially after many years with Drake. We understand how important timely and reliable support is, and it’s disappointing to hear we didn’t meet the level you’ve come to expect. Your feedback matters, and we’d like the opportunity to look into what happened and help however we can. If you’re open to it, please reach out to our support team at (828) 524-8020 or [email protected] so we can assist you directly. We appreciate your continued trust over the years and your honest feedback.

Response from Drake SoftwareApr 20, 2026

Thanks for sharing your experience, William. We’re sorry to hear how challenging this past year has been, especially with performance issues on non-1040 returns. We understand how frustrating it is to deal with slow speeds, freezing, and crashes, particularly when your setup hasn’t changed and you’ve had better performance in prior years. Your concerns about the workflow hub and the impact it’s had on usability are also important, and we hear how that’s affected your confidence in the software. We’d like the opportunity to look into what you’re experiencing and see how we can help improve performance. Please reach out to our support team at (828) 524-8020 or email [email protected] so we can review your setup and escalate any underlying issues. We appreciate your feedback and the time you’ve spent sharing it.

Response from Drake SoftwareApr 20, 2026

Thanks for sharing this with us, Daniel. We’re sorry to hear this was your worst experience after more than 20 years with Drake. We understand how frustrating it is when a product you’ve relied on for so long doesn’t perform the way you expect. That kind of change can make it difficult to feel confident heading into a busy season, especially when you’re comparing other options. We’d appreciate the chance to talk through what didn’t work well this year and see how we can help. Please reach out to our support team at (828) 524-8020 or email [email protected] so we can review your experience and assist further. Your feedback means a lot, especially given your long history with us.