Drake SoftwareReviews of drakesoftware.com

Response from Drake SoftwareMar 31, 2026

Thank you for taking the time to share this, Lisa. I’m really sorry to hear how frustrating this experience has been—especially after many years of positive interactions with our support team. Not being able to get clear help, follow-up, or reliable performance is understandably disappointing. What you described around long wait times, lack of troubleshooting, and missed callbacks is not the experience we want for you, and we take that seriously. We’d like the opportunity to look into what’s been happening and get you the support you need. Please reach out to our team directly so we can escalate this for you: * Phone: (828) 524-8020 * Email: [email protected] If you prefer, you can also reference specific issues through our Knowledge Base to help guide troubleshooting: https://kb.drakesoftware.com/kb/Drake-Home.htm We appreciate your feedback—it highlights where we need to improve, and we’d truly like the chance to make this right.

Response from Drake SoftwareApr 1, 2026

Thanks for taking the time to share this, Roberto. I’m sorry for the frustration with being redirected from SecureFilePro to Drake Portals and then not being able to open your files. I understand how disruptive that is when you’re trying to get your work done. We’d like to help get this resolved for you. Please reach out to our support team at (828) 524-8020 or email [email protected] so we can look into what’s happening in your account and walk you through a fix. We appreciate you bringing this to our attention and want to make sure you can access your files without the extra hassle.

Response from Drake SoftwareApr 1, 2026

Thanks for taking the time to share this, Daniel. I’m sorry you weren’t able to find guidance on entering a foreign exchange student and that the homepage felt cluttered with information you don’t need. I understand how frustrating that is when you’re just trying to get a clear answer quickly. We’d like to help point you in the right direction and make this easier. You can reach our support team at (828) 524-8020 or email [email protected], and they can walk you through the correct steps or direct you to the right resource. You can also search our Knowledge Base here: https://kb.drakesoftware.com/kb/Drake-Home.htm for more targeted guidance. We appreciate you calling this out and want to make sure you’re able to find what you need without the extra noise.

Response from Drake SoftwareApr 1, 2026

Thanks for sharing this, Scott. I’m sorry for the frustration with being logged out so frequently. I understand how disruptive that is, especially when you’re the only one in the office and just trying to keep your workflow moving. Session timeouts are tied to security settings, but we’d like to take a closer look at what you’re experiencing and see what options may be available. Please reach out to our support team at (828) 524-8020 or email [email protected] so we can review your setup and help reduce the interruptions if possible. We appreciate you bringing this up and want to help make your day a little smoother.

Response from Drake SoftwareApr 1, 2026

Thanks for taking the time to share this, Barry. I’m sorry you were directed to a place where you couldn’t find GruntWorx or your balance. I understand how frustrating that is when you’re trying to quickly access your account information. Our team can help you get to the right place and make sure you can view your GruntWorx balance without the runaround. Please give us a call at (828) 524-8020 or email [email protected], and we’ll walk you through exactly where to go. We appreciate you bringing this to our attention and want to get you where you need to be.

Response from Drake SoftwareApr 1, 2026

Thanks for taking the time to share this, Tax Accountant CPA. I’m sorry for the experience you’ve had. It sounds like the software changes, navigation, and support have all made it harder to rely on the product, and I understand how serious that is when you’re trying to stay aligned with tax law and serve your clients. We take concerns like this seriously, especially around accuracy, usability, and support. I’d like to get you connected with our team so we can better understand the specific issues you’ve run into and work toward a resolution. Please reach out to us at (828) 524-8020 or email [email protected]. If needed, we can also escalate your concerns for further review. We appreciate you being direct with your feedback. It helps us identify where we need to improve and better support you.

Response from Drake SoftwareApr 1, 2026

Thanks for taking the time to share your experience, Lawrence. I’m sorry we weren’t able to give you the guidance you needed on Drake Tax Online, especially when you were trying to prepare ahead of tax season. I understand how frustrating it is to feel unsupported and to have to make a quick switch to another solution. We’d like the chance to look into both the support experience and your refund concerns more closely. Please reach out to our team at (828) 524-8020 or email [email protected] so we can review what happened and see how we can help. We appreciate your feedback and take it seriously as we continue improving both our support and newer products.

Response from Drake SoftwareApr 1, 2026

Thanks for taking the time to share this, Dana. I’m sorry for the frustration around purchasing additional Pay Per Return credits. I understand how disruptive it is to be pushed out of the software, log in again, and go through 2FA when you’re trying to move quickly. Your expectation to handle purchases directly within Drake is clear, and I can see why the current process feels like extra steps that slow you down. We’d like to look into your experience and share any available options or updates. Please reach out to our team at (828) 524-8020 or email [email protected] so we can help and pass your feedback along to the right team. We appreciate you calling this out.