Drake SoftwareReviews of drakesoftware.com

Response from Drake SoftwareApr 23, 2026

Thank you for taking the time to share this detailed feedback, Ansara Tax. I’m sorry to hear about your experience and the impact these issues have had on your workflow and confidence during such a critical time of year. You called out several specific concerns, including the frequency of in-season updates, Ohio city estimate inaccuracies, RITA part-year challenges, and Report Manager limitations. I understand how disruptive and concerning those can be in a professional environment where accuracy and efficiency are essential. We’d really like the opportunity to look into these items more closely with you and provide support where we can. Our team is available at (828) 524-8020 or by email at [email protected]. If you prefer, you can also explore related guidance in our Knowledge Base to see if there are existing updates or solutions tied to these areas. Your feedback is taken seriously, and it plays an important role in how we continue improving the software for preparers like you.

Response from Drake SoftwareApr 23, 2026

Thanks for taking the time to share this, Richard. I’m really sorry for the experience you’ve had this season—it sounds like a series of issues that created a significant amount of extra work for your team. The Schedule C file corruption and having to rebuild returns, especially at the volume you described, is not something you should have had to deal with. I also understand how frustrating it is to not get clear answers from support when you’re trying to resolve processing issues, and the confusion around the South Carolina handling you mentioned only adds to that. On top of that, the duplicate billing for Drake Portals and the delay in getting a response from accounting is understandably concerning. We want to help get these issues in front of the right teams and work toward a resolution. Please reach out to our support team at (828) 524-8020 or email [email protected] so we can review your case in detail. For the billing concern, you can also contact our accounting team at (828) 349-5900 to follow up on the refund status. We appreciate your 20+ years with Drake and your feedback here. It’s important, and we’d like the chance to make this right.

Response from Drake SoftwareApr 23, 2026

Thanks for sharing your feedback with us, Drake Customer. I understand how frustrating a significant price increase can be, especially when it doesn’t feel matched by meaningful improvements. We truly value the years you’ve trusted Drake, and it’s concerning to hear that recent changes have made it harder to justify for your firm. Your perspective on pricing and its impact on small practices is important, and we take that seriously. We’d appreciate the chance to talk this through and provide more context or explore options with you. You can reach our team at (800) 890-9500 or email [email protected], and we’ll be glad to help. Thank you again for your honest feedback.

Response from Drake SoftwareApr 20, 2026

Thank you for bringing this to our attention, Pat. We’re very sorry to hear about this experience and understand how serious and stressful this situation is, especially when it impacts a filed return and your client relationship. We recognize how concerning it is to see data changes you didn’t make, along with not receiving a response after sending files to support. That’s not the level of reliability or follow-through you should expect, and we understand why this has caused frustration and uncertainty. We want to get this in front of the right team as quickly as possible and work toward answers. Please contact our support team directly at (828) 524-8020 or email [email protected] so we can escalate your case, review the submitted files, and help determine what occurred. We appreciate you taking the time to share this feedback and the opportunity to address it.

Response from Drake SoftwareApr 20, 2026

Thank you for taking the time to share your experience, Bree. We’re very sorry to hear how your first tax season with Drake unfolded. We understand how frustrating it must have been to face delays getting your account set up, especially during a time-sensitive period, and then not receive the support or follow-up you needed. That’s a difficult situation, particularly when it affects your ability to file and serve your clients with confidence. We’d like the opportunity to review what happened, including the setup delay and your refund request. Please reach out to our team at (828) 524-8020 or email [email protected] so we can take a closer look and work toward a resolution. Your feedback is important and helps us improve both our software and support experience.

Response from Drake SoftwareApr 16, 2026

Thanks for taking the time to share this, Terrence. I’m really sorry to hear about the long wait for a callback, especially at such a critical time on April 15. We understand how important timely support is during peak deadlines, and it’s frustrating to feel like the software and support aren’t there when you need them. Losing time with clients because of that is not the experience we want for you. We’d like to help make this right. Please reach out to our support team directly at (828) 524-8020 or email [email protected] so we can look into what happened and address the issues you’ve been running into with the program. If you prefer, you can also use our Knowledge Base for immediate troubleshooting help: https://kb.drakesoftware.com/kb/Drake-Home.htm We appreciate your many years with Drake and the honest feedback. It helps us see where we need to improve and better support you moving forward.

Response from Drake SoftwareApr 7, 2026

Thanks for taking the time to share this, Anchy. I’m really sorry to hear how disruptive this has been for your business, especially being down since April 1 and not getting the follow-up you were expecting. I understand how critical it is to be able to reach support and get timely answers. We want to make sure this gets the attention it deserves. Please reach out to our support team directly at (828) 524-8020 or email [email protected] so we can look into your situation and help move this forward. If you’ve already tried contacting us, we’d still encourage you to reach out again so we can make sure your case is properly escalated. Your experience matters, and we’d like the opportunity to help get things back on track.

Response from Drake SoftwareApr 3, 2026

Thanks for taking the time to share this, Michael. I’m really sorry to hear how frustrating this year has been, especially with the slow performance, freezing in your network setup, and the time you’ve already spent trying to get help. I understand how disruptive that is during your workflow, and it’s not the experience you expect based on prior years. We’d like to take another look at this with you and make sure you get the support you need. If you’re open to it, please reach out to our team at (828) 524-8020 or email [email protected] so we can dig deeper into your setup and work toward a resolution. Your feedback matters, and we appreciate you being candid about your experience.