Drake SoftwareReviews of drakesoftware.com

Response from Drake SoftwareMay 30, 2026

Thank you for taking the time to share your feedback, Barry. We're sorry to hear about your experience trying to reach our accounting department. We understand how frustrating it can be to spend time on hold when you're simply trying to make a payment by check. This is not the level of service we want our customers to experience. We'd like the opportunity to help resolve this for you. Please feel free to contact our Drake Accounting team at (828) 349-5900, or email us if that's more convenient. We would be glad to assist with your payment options and address any concerns about your experience. Thank you again for bringing this to our attention. Your feedback helps us identify areas where we can improve.

Response from Drake SoftwareMay 30, 2026

Thank you for your review, Tamera. We appreciate you taking the time to share your feedback. We understand that your experience has left you uncertain, and we'd welcome the opportunity to earn your confidence. If there's anything about your experience that we can help address, please contact our Support team at (828) 524-8020 or email [email protected]. We're here to assist and would be glad to help with any questions or concerns. Thank you again for your feedback.

Response from Drake SoftwareMay 28, 2026

Thanks for taking the time to share your feedback with us, John. We understand your concerns about the new pricing structure and package changes, and we appreciate you being candid about how it’s impacting your experience. It means a lot to hear that you still love the software and support team. We know how important it is for pricing and features to align with the way you work, and feedback like yours helps us better understand what matters most to our customers. If you’d like to share more about the features or package changes that aren’t working for you, our team would be glad to listen. You can reach Drake Sales at (800) 890-9500 or contact Support at (828) 524-8020. Thanks again for being a longtime part of the Drake community.

Response from Drake SoftwareMay 28, 2026

Thanks for sharing your feedback with us, KM. We understand how repeated promotions or marketing messages can feel frustrating, and we appreciate you being honest about your experience. We’re always working to balance keeping customers informed with making sure the experience stays focused and useful. Feedback like yours helps us better understand where we can improve. If there’s anything specific you’d like to share about your experience, our team would be glad to hear from you. Thank you again for taking the time to leave a review.

Response from Drake SoftwareMay 27, 2026

Thanks for sharing your experience with us, J McDonough. We understand how frustrating it is to see changes in customer support, workflow, and pricing all at once, especially after relying on Drake for years. We also appreciate you pointing out the impact the learning curve and overall value have on your decision-making process. Your feedback about the 2025 interface changes and the 2026 pricing increase is important, and we take concerns like these seriously as we continue working to improve both the product experience and the support we provide. If you’d like to discuss your concerns further, our team would be glad to help at (800) 890-9500 or [email protected].

Response from Drake SoftwareMay 27, 2026

Thanks for sharing your honest feedback with us, Jonathan Sharr. We understand how disappointing it can feel when the experience becomes less personal and familiar, especially after years of working with software and support you’ve trusted. We also appreciate you calling out the workflow changes and increased friction you’ve experienced over time. Feedback like this is valuable because stability, usability, and knowledgeable support remain important to the professionals who rely on Drake every day. While we’re glad the software is still working well overall for your practice, we recognize the concerns you’ve raised about support interactions, product direction, and policy changes. If you’d like to speak with our team directly, we’d be happy to connect at [email protected] or (828) 524-8020.

Response from Drake SoftwareMay 22, 2026

Thanks for taking the time to share your experience with us, Neva. We truly value the trust you’ve placed in Drake over the past 30+ years, and we understand how important dependable service is during a demanding tax season. We’re sorry to hear this year brought more frustration than it should have, especially with needing to call multiple times to resolve a single issue. While this season included significant tax law changes and updates, we know that doesn’t make the experience any less challenging when you’re trying to get answers quickly and efficiently. Your feedback is important, and we appreciate you being candid about where we fell short. If there are any unresolved concerns, our Support team would be glad to assist further at (828) 524-8020 or [email protected]. We sincerely hope your experience improves moving forward, and we appreciate your continued loyalty to Drake.

Response from Drake SoftwareMay 21, 2026

Thanks for taking the time to share your experience, Avi. We understand how frustrating it can be when support interactions feel less helpful than expected, especially when you’ve relied on us for both dependable service and affordability over the years. We also appreciate you recognizing the improvements in the software and your feeling that we care about our customers. Your feedback about support quality and pricing is important, and we’re sharing it with our team. If there are specific concerns or recent experiences you’d like us to look into further, please reach out to our support team at (828) 524-8020 or [email protected] so we can better assist you.