Drake SoftwareReviews of drakesoftware.com

Response from Drake SoftwareMay 5, 2026

Thanks for taking the time to share this, Christopher. We hear your frustration, especially after 20 years with Drake and managing a workload as large and complex as yours. Issues like increased software glitches, difficulty getting timely answers from support, and the experience with automated phone systems can make an already demanding season even harder. We also understand your concerns around pricing and how that factors into your decision to stay. Your feedback about the quality changes and support experience is important, and it’s something we take seriously. We’d like the chance to look into the issues you’ve been running into and help get you the level of support you expect. Please reach out to our support team directly at (828) 524-8020 or email [email protected] so we can connect you with someone who can dig into your specific concerns. You can also use our Knowledge Base for troubleshooting resources if needed. We appreciate your long history with us, Christopher, and the honest feedback you’ve shared.

Response from Drake SoftwareMay 1, 2026

Thank you for sharing this, Sheryl. I’m really sorry to hear how different your experience has felt after so many years with Drake. It’s clear how much you valued the support and the way those calculations worked, and I understand why these changes would be frustrating. We want to take a closer look at the issues you’re running into and help however we can. Our support team is available at (828) 524-8020, or you can email [email protected] so we can review the specific calculations and support experience you mentioned. We can also point you to the right resources or walk through it with you directly. We appreciate your long history with Drake and your honest feedback. It helps us understand where we need to improve.

Response from Drake SoftwareApr 29, 2026

Thanks for taking the time to share this, David. I’m really sorry to hear about the issues you ran into this year, especially the calculation errors, unclear workarounds, and crashes. After more than 20 years with Drake, you’ve set a clear expectation for both reliability and support, and it’s frustrating when that experience doesn’t match what you’ve come to depend on. I also understand how concerning it is when support interactions don’t fully resolve or even identify the problem. We’d like the opportunity to look into this more closely and help make things right. Please reach out to our support team at (828) 524-8020 or email [email protected] so we can review the specific issues you encountered and work toward a resolution with you. Your feedback is important, and it helps us focus on where we need to improve.

Response from Drake SoftwareApr 28, 2026

Thanks for sharing your feedback, Jean. We’re sorry to hear about your experience, especially the concerns around errors in the program and the issues you ran into with Form 2210. We understand how important accuracy and efficiency are when you’re preparing returns, and how frustrating it is when the software adds extra time to your workflow. We’d like the opportunity to take a closer look at what you’re seeing and help get things working as expected. Please reach out to our support team at (828) 524-8020 or email [email protected] so we can review this with you and provide assistance. Your feedback is important and helps us continue improving.

Response from Drake SoftwareApr 28, 2026

Thanks for taking the time to share this, NC Tax Guy. We understand your concerns around rising costs, ongoing foreign tax credit errors, and the software not feeling as intuitive as it should. When issues like that slow you down or aren’t clearly explained, it can make an already complex process more frustrating. We’d like to help you work through those error messages and make sure you have clear guidance on how to resolve them. Our support team can walk through specific returns with you and point you to the right resources. You can reach us at (828) 524-8020 or [email protected]. You may also find step-by-step guidance in our Knowledge Base here: https://kb.drakesoftware.com/kb/Drake-Home.htm. We appreciate your long-time use of Drake and your honest feedback. It helps us continue to improve.

Response from Drake SoftwareApr 24, 2026

Thank you for sharing your experience, PB Griffin. I’m sorry to hear how the last few years have felt like a decline, especially with concerns around mid-season updates, calculation changes, and inconsistent support. I understand how disruptive that can be when you’re managing multiple clients and relying on stability throughout the season. Your feedback about communication, software complexity with multi-state returns, and support consistency is important, and it’s something we take seriously. We’d like the opportunity to look into the specific issues you’ve encountered and work toward a better experience for you. Please reach out to our support team at (828) 524-8020 or email [email protected] so we can review this with you directly.

Response from Drake SoftwareApr 23, 2026

Thanks for sharing your experience, Kathy. I’m sorry for the frustration this caused while trying to update your account information. Having to re-enter details after a save error and running into restrictions with contact numbers is not a smooth experience, and I understand how that can quickly become time-consuming. That’s not the level of usability you should expect for something this routine. We’d like to help get this resolved and make sure the issue is properly reviewed. Please reach out to our support team at (828) 524-8020 or email [email protected] so we can take a closer look at what’s happening in your account. We appreciate you bringing this to our attention.

Response from Drake SoftwareApr 23, 2026

Thanks for taking the time to share this, Customer. I’m sorry to hear about your experience with English support, especially when you’ve been trying to get answers on why your 2023 software is no longer e-filing. I do appreciate you pointing out the positive experience with our Spanish support team, and I understand how frustrating it is when the level of help isn’t consistent across the board. Not being able to get a clear resolution on something as important as e-filing is a serious concern. We’d like to help get this in front of the right team and work toward an answer. Please reach out to us at (828) 524-8020 or email [email protected]. If it’s helpful, you can also request Spanish support again at (828) 349-5500 while we make sure your issue is properly reviewed. Thank you again for your feedback.