Drake SoftwareReviews of drakesoftware.com

Response from Drake SoftwareMay 14, 2026

Thanks for taking the time to share your experience, Ann. We’re sorry this season felt so frustrating, especially after relying on Drake for so many years. Slow network performance, release timing, software errors, pricing concerns, and support that did not meet your expectations are serious concerns, and we understand why they would affect your confidence in the program. We’d like the chance to look into this with you directly. Please contact Drake Support at (828) 524-8020 or email [email protected] so our team can review the issues you ran into and help with the best next steps.

Response from Drake SoftwareMay 13, 2026

Thanks for taking the time to share your feedback, Georgia. We’re sorry to hear that your experience with the 2025 software and our technical support team did not meet your expectations, especially after having a better experience in previous years. We understand how frustrating that can be when you rely on the software to work smoothly and receive knowledgeable assistance when needed. We’d appreciate the opportunity to learn more and help address the issues you encountered. Please reach out to our support team at (828) 524-8020 or email [email protected] so we can assist further and share your feedback with the appropriate teams.

Response from Drake SoftwareMay 13, 2026

We appreciate you sharing your experience, Joe. We’re sorry to hear about the ongoing frustration you’ve had over the past two years with Drake Tax Online and Rightworks, especially with the downtime and the support experience you described. We understand how disruptive that can be for both you and your staff during busy periods. Your feedback about communication, follow-up, and reliability is important, and we’d like the opportunity to look into these concerns further. Please contact our support team directly at (828) 524-8020 or email [email protected]( so we can review your experience in more detail and work toward a resolution.

Response from Drake SoftwareMay 13, 2026

Thank you for sharing your experience with us, Michael, and for being a Drake customer since 2013. We’re sorry to hear about the issues you’ve encountered over the past few years, especially the software instability, concerns around cloud support, and the additional time spent handling overrides for Arkansas returns. We understand how frustrating that can be during an already demanding tax season. We appreciate the detailed feedback you provided, as it helps us better understand where improvements are needed. We’d welcome the opportunity to review these concerns further with you. Please reach out to our support team at (828) 524-8020 or email [email protected] so we can discuss your experience in more detail.

Response from Drake SoftwareMay 13, 2026

Thanks for taking the time to leave your feedback, Pauline. We’re sorry to hear that your experience with our support team did not meet your expectations. We understand how important timely and knowledgeable assistance is, especially during tax season. We’d appreciate the opportunity to learn more about your experience and see how we can help. Please contact our support team at (828) 524-8020 or email [email protected] so we can follow up directly.

Response from Drake SoftwareMay 11, 2026

Thanks for taking the time to share your feedback, Lenny. We understand how frustrating it is when prior-year data doesn’t carry forward accurately, especially after relying on Drake for so many years. Your long history with us since 1996 makes your experience especially important, and we’re sorry this season left you disappointed. If you’re still experiencing issues with 2025 data conversion or carryforward accuracy, our Support team would like the opportunity to help review the situation with you directly. You can reach us at (828) 524-8020 or email [email protected].

Response from Drake SoftwareApr 30, 2026

Thanks for taking the time to share this, Ashley. We truly appreciate the many years you’ve been with us since 1988, and it’s concerning to hear that both pricing and customer service have fallen short of your expectations. We understand how frustrating it can feel when costs change and support doesn’t meet the level you’ve come to rely on. That’s not the experience we want for you, especially as a long-time customer. We’d like the chance to look into this and help make things right. Please reach out to our team at (828) 524-8020 or email [email protected] so we can review your concerns in detail and work toward a resolution. Your feedback matters, and we take it seriously as we continue working to improve.

Response from Drake SoftwareApr 24, 2026

Thanks for taking the time to share this, Tax Fans. I’m really sorry to hear about the issues you’re experiencing, especially with data pulling across clients and forms being created incorrectly. I understand how serious that is and the impact it can have on your clients and your business. This isn’t the experience you should expect, and we want to help get this addressed as quickly as possible. Our support team can take a closer look at what’s happening in your program and work with you toward a resolution. You can reach us at (828) 524-8020 or by email at [email protected]. If you prefer, you can also explore troubleshooting steps in our Knowledge Base here: https://kb.drakesoftware.com/kb/Drake-Home.htm. We take feedback like this seriously and appreciate you bringing it to our attention.