Dragon NoveltiesReviews of dragonnovelties.com

Response from Dragon NoveltiesJul 16, 2022

Glad to hear we were able to provide a speedy service and execution on delivery. Also the figure we hope you enjoy!

Response from Dragon NoveltiesApr 17, 2022

We thank you so much for the review - also thank you for being patient with us when this happen. Please shop again with us, we love to see you come back. Hopefully with out the mistakes Hahaha

Response from Dragon NoveltiesApr 17, 2022

Glad to hear the product was great - hope to see you back in the shop soon!! Have a wonderful day!

Response from Dragon NoveltiesApr 17, 2022

Thank you for the review. Yes, you are correct that we made Changes to our rewards program system - this change was told well in advance and sent to everyone who signed up to the original FIVE STAR Model set up - or on our online website. We sent it out well over a Month in advance to announce the changes. Now, we understand that your points are valuable - and when the incident happen it was brought to managements attention. Yes, it was denied on the following reasons: 1. The points systems was changed and at the time was correct, however upon further investigation after your incident we found some discrepancies - we can accept that as a company for the lack of preparation and attention to detail. However, you stated you no longer wanted us to contact you or do business so this information seem irrelevant after the fact. 2. You wanted to utilize your points on a discounted item - which in turn we do not allow since this has been our policy since we first started and do not allow stacking of Vouchers or points on discounted items. We cannot stress this enough. 3. The new reward is actually better - if we had honored the item you even requested for, it was not allowed under the old reward system, we change the system to incorporate all items including actions figures such as Figma and Nendoriod. We then only raised it slightly in order to accommodate for the price gaps. Your points are still intact. As we appreciate such honesty and transparency this is the reason behind the denied attempt. Now lets discus this loyalty part as a whole. If they provided you great customer service - but you experienced a management issue - You could always reach out to management by emailing [email protected] or [email protected]. Reviews make bold statements about us and we do not gravel or demand loyalty. Our Mission is to provide a place where Anime lovers and Otaku lovers have a store to call their own. A place to talk about what they want and to be themselves. To provide affordable services and merchandise to the consumer. A reward system is not a money tracking system where you can hover it when you want to - it is meant for US to provide you a cool "Thank you for shopping with us" It dose not equal: "this is demanded because you paid into this many times!" Anything is subject to change and we could have not even put the point system in the first place. It is a privilege and honor we provide, and is ALWAYS OPTIONAL to sign up. Loyalty is based on actions, Not our systems! If you like to prove us wrong or provide more feedback you are more than welcome to contact us back at [email protected] or [email protected] or contact the direct line, and my favorite: come back into the store and discus it with us. Your points will remain available should you choose to use them! Thank you for your reply.

Response from Dragon NoveltiesMar 29, 2022

Good Afternoon, We sent multiple emails to the email address provided explaining that this item was a glitch on our behave and should have never been put in stock. After our 3rd attempt to reach you, we canceled the order and applied our reason. Now, we understand that this is not some type of excuse - but we canceled this order 2 weeks ago and did not get a phone call or email from you. If issues likes these occur please reach out to our contact site on our web page or [email protected] and we will be sure to assist. I assure you that in our policy someone must reach out to you with a reason of cancellation - if an items is missing or not available we ask to do a swap in the store no questions ask. We apologize for the inconvenience.

Response from Dragon NoveltiesMar 16, 2022

We greatly appreciate it!