Dragon NoveltiesReviews of dragonnovelties.com

Response from Dragon NoveltiesMar 22, 2023

Hello, we are completely sorry you having a horrible experience. We take customer service and integrity very important. Also, we are aware of which model and product you are looking for. The reason for no update is because we too are reaching out to our vendor and has come across a serious amount of push back. Till the point of getting a new sales representative who in turn, had to complete the entire process over again. We have sent an update only because we don't have an update ourselves and in the world of anime figures we too don't get updates except for when they ship out. Hit or a miss and we have personally went to multiple customer service reviews with these vendors for a better experience. That however dose not excuse rude and impolite customer service. Also there is no secret when something drops in price. It happens it's a sale or possibly a surplus. .when a price change we possible has it passed out time line and need to pre-order closed out. This could happen to any figure any product anywhere to anybody. If you would like to provide more insight on this then that is very much appreciated. Now for our main topic of concern was your overall customer service experience. Please, message at [email protected] directly. With the information of your concerns. This line of communication is very effective to reaching out to Higher Management and will receive a reply back. Once again we apologize for the inconvenience this has caused.

Response from Dragon NoveltiesApr 17, 2022

Thank you for the review. Yes, you are correct that we made Changes to our rewards program system - this change was told well in advance and sent to everyone who signed up to the original FIVE STAR Model set up - or on our online website. We sent it out well over a Month in advance to announce the changes. Now, we understand that your points are valuable - and when the incident happen it was brought to managements attention. Yes, it was denied on the following reasons: 1. The points systems was changed and at the time was correct, however upon further investigation after your incident we found some discrepancies - we can accept that as a company for the lack of preparation and attention to detail. However, you stated you no longer wanted us to contact you or do business so this information seem irrelevant after the fact. 2. You wanted to utilize your points on a discounted item - which in turn we do not allow since this has been our policy since we first started and do not allow stacking of Vouchers or points on discounted items. We cannot stress this enough. 3. The new reward is actually better - if we had honored the item you even requested for, it was not allowed under the old reward system, we change the system to incorporate all items including actions figures such as Figma and Nendoriod. We then only raised it slightly in order to accommodate for the price gaps. Your points are still intact. As we appreciate such honesty and transparency this is the reason behind the denied attempt. Now lets discus this loyalty part as a whole. If they provided you great customer service - but you experienced a management issue - You could always reach out to management by emailing [email protected] or [email protected]. Reviews make bold statements about us and we do not gravel or demand loyalty. Our Mission is to provide a place where Anime lovers and Otaku lovers have a store to call their own. A place to talk about what they want and to be themselves. To provide affordable services and merchandise to the consumer. A reward system is not a money tracking system where you can hover it when you want to - it is meant for US to provide you a cool "Thank you for shopping with us" It dose not equal: "this is demanded because you paid into this many times!" Anything is subject to change and we could have not even put the point system in the first place. It is a privilege and honor we provide, and is ALWAYS OPTIONAL to sign up. Loyalty is based on actions, Not our systems! If you like to prove us wrong or provide more feedback you are more than welcome to contact us back at [email protected] or [email protected] or contact the direct line, and my favorite: come back into the store and discus it with us. Your points will remain available should you choose to use them! Thank you for your reply.