dozr.comReviews of dozr.com

I rent a lot of lifts throughout the year for our company. Dozr has always been super helpful in getting me what I need. I have not run into any issues when working with a rep.

Danger and warning!! Do not rent with Dozr. They are a scam. I rented a lift with them and on the day of delivery, I was waiting for the equipment and it never showed up. I called them and they said it was not available anymore and will look into it. They called back and said they found a larger scissor lift but it was more expensive and would not honour the price of the original lift I ordered. I told them it was not my fault that they changed the size of the lift and as a goodwill gesture and customer service, they should honour the same price. They refused. Now remember, they originally did not even deliver the original lift I ordered and did not have the courtesy to even inform me of this. I canceled the order and they charged me a 10% cancelation fee. This company is a major scam. DO NOT RENT ANYTHING FROM THEM. There are so many other complaints such as mine and I regret not reading the reviews before I rented from them.

Easy, cheap, fast. No complaints. No surprises. Kelly on the phone was a great help. Extended my rental without any issues.

Beware of the risk of being overcharged if anything goes wrong. I rented a mini excavator for 2 days. It was a little bit bait-and-switch as the machine was smaller than I requested and from a different rental company. At the end of day 1 (after 5.6 hours of use) a hose blew at the connector and was unusable for day 2. I phoned Dozr right away but didn't hear back until a few days later. They charged an extra $550 to my credit card for the repair ($267 in parts and 2 hour labour), with no refund for the day that it wasn't usable. I should have just replaced the hose myself for $30, ridiculous.

Supplier for DOZR - they are not paying the invoices for months. And I am trying to reach the AP department for the last month and it’s impossible. They are either on vacation or elsewhere. Ridiculous.

First few orders with them went well. Then, I get a guy name Dan Demerito who I speak with trying to get an order in that I need to do fast. First, he doesn't know if they have a military discount, then he doesn't send me the quote(wrong email even though I repeated it multiple times and so did he), then when I get the quote, the promised half off on transportation fees was not there either. Given I have a tight window on when I need the d6, I proceed anyways but dozr will lose my future business as a result of this walking disaster of a representative. Very unsatisfied.

I rented a 1.5 ton excavator for a day (8 hours) but the machine broke-down with a significant hydraulic leak. I was only able to use the machine for 4 hours. I requested a 43% refund (trying to be fair) and got nowhere with DOZR. I had to hire a lawyer to create a demand letter for the refund owed and may end up in small claims court. DOZR ended up refunding 30% of the rental cost. I DO NOT recommend using this company for anything. Their customer service and communications are extremely poor. I recommend going directly to the local rental companies in your area. More then likely, its the same place DOZR with contract with but for a significantly higher rental fee.

Because I made a reservation and Noone showed up, they called and said that something came up and was working on getting another forklift. I called several times and spoke with multiple people and Noone ever got back with me. Subvert rentals came through at a moments notice and I will be sure to let everyone know of the highly unprofessional service that I received!