Tammy G.
oh...dear...GAAAD!
I had problems with mail "disappearing" so I entrusted DOXO to make my payments as I authorized. Problem was their service didn't have 2 of my utility companies as I originally thought/read, whatever; cause that's not my complaint. I cancelled my subscription NOT just once, twice...today was THE THIRD TIME! I went to check my bank account for something totally unrelated and found that I was charged yet once again for a subscription! I contacted their service and went through the "automated" robot with no luck. Finally got a hold of a "person" and from there it was verify this n that and finally I received my request for a refund. Things is I was charged for other months AFTER cancelling! Even though it's $4.99 a month; I was charged over $22.00! That's over 22bucks BACK into my pocket! These little here n there charges add up! And I for one can't afford to be lining the pockets of the already rich! ***Update *** Feb 10, 2020 DOXO wanted me to contact them regarding my review/experience, so I did. To NO AVAIL!!! I got nowhere with them cause all I got was the run around. I asked to speak to a Supervisor/Executive and once again I got nowhere. Oh well for the concerned company who didn't like their review!
Response from doxoFeb 10, 2020
Hi Tammy, We're very sorry to hear that you faced this with doxoPLUS--this is certainly not the experience we'd like you to have of our service! I know you've already contacted support once, but if you'd be willing to do so again, we'd really love to investigate what went wrong and to make things right. Could you please contact Support in whichever form you're most comfortable? Contact information for email and phone, as well as our 24/7 live chat service, can be found at https://support.doxo.com. We hope to hear from you, and again, we apologize! Best, Lisa