doxoReviews of doxo.com

4.0755 reviews
Investments & Wealth
855 106th Ave NE, Suite 100, Bellevue, Washington

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doxo

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About doxo

Pay more than 120,000 billers, use any form of payment, and get free reminders so you never forget to pay a bill.doxoPLUS is a monthly subscription that allows doxo members to pay any bill, from any device, for just $5.99 per month (plus tax where applicable). With doxoPLUS members do not have to pay fees on bank payments, and benefit from the 5 Protections of Bill-Pay: private pay™ account protection, overdraft protection, identity theft protection, late fee protection, and credit protection. Subscribers can keep an eye on their credit score with credit protection, avoid costly fees with late fee protection and overdraft protection, and safeguard their privacy and security with identity theft protection and private pay protection.Additionally, members can cancel at any time as doxoPLUS does not require users to sign up for a long-term commitment.

doxo (doxo.com) has 755 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: doxo.com
Website: doxo.com
Category: Investments & Wealth
Location: Bellevue, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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doxo reviews

755 approved reviews, newest moderated first

Nico J.
Apr 11, 2022
A waste of time and money.
After they make you sign up, create password, go through security protocols and right before clicking PAY NOW ...BAM !!! ...only then they let you know that there's an extra charge of 10% for paying on line. I was paying my $40 copay for a doc's visit and they wanted $3.99 for the "convenience". Screw that, what a waste of time.
Response from doxoJul 11, 2022
Hello Nico, We understand your concern about fees. To let you know, you can pay your bills for FREE on doxo when you pay via a linked bank account. If you'd like more information about this payment option, you can reach out to our Customer Care team on live chat at https://support.doxo.com. Thanks, Lisa
YorkieMom
Apr 5, 2022
Used Doxo for utility bill...
Used Doxo for utility bill.... in addition to their $10 fee for this service, the utility company said they never received payment. Total ripoff!!!
Response from doxoJul 11, 2022
Hello, We understand your concern about fees. To let you know, you can pay your bills for FREE on doxo when you pay via a linked bank account. If you'd like more information about this payment option, you can reach out to our Customer Care team on live chat at https://support.doxo.com. Thanks, Lisa
Saw M.
Apr 2, 2022
Do not use doxo I have been trying to…
Do not use doxo I have been trying to get them to cancel my account ant they can't or won't do it I am not using ther service and have repeatedly tryed to get them to close my account and like clockwork they hit my bank account not only that but now they are taking it at shorter intervals this is not reputable company they should be in prison maybe they are horrible dishonest bunch of theives now I will have to cancel my bank card and go through all that don't use there service you will be sorry
Response from doxoJul 11, 2022
Hi, Thanks for reaching out—we’re sorry to see you go, but we understand and encourage everyone to find the payment options that work best for them. You can cancel your doxo account by following the steps listed here: https://support.doxo.com/hc/en-us/articles/115000020574-How-do-I-cancel-my-doxo-account- If you’d like assistance in this process, you can contact Customer Care directly so they can help you with the specifics of your account. You can contact an agent on live chat at https://support.doxo.com. Thanks! Best, Lisa
anon A.
Mar 31, 2022
This bill paying app is a joke--on the…
This bill paying app is a joke--on the customer! On the paper bill it proclaims, "Save a stamp, pay on line!" Okay, I tried to pay a $20.00 co-pay from my dermatologist and found that Doxo wanted a $4.00 fee to process the transaction!! That is a 20% charge! I think usury should be a crime.
Response from doxoJul 11, 2022
Hello, I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you. doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account. If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you! Best, Lisa
Christine W.
Mar 25, 2022
Be aware, be very aware of their reaccuring charges.
I was filling out their form to pay my insurance provider online, was noted that I'd be charged a fee so I cancelled/did not finish the application because I would call directly and pay via phone without being charged. Lo and behold, I get 4 months charged to my account. Ironically, it was the exact same charge that Apple had erroneously charged me (without authorization) that I had blocked just before I started getting 'Doxxed'. Something sneaky could be going on here.
Response from doxoJul 11, 2022
Hello Christine, We understand your concern about fees. To let you know, you can pay your bills for FREE on doxo when you pay via a linked bank account. If you'd like more information about this payment option, you can reach out to our Customer Care team on live chat at https://support.doxo.com. Thanks, Lisa
Robert J.
Mar 23, 2022
doxo is stupid and complicated and…
doxo is stupid and complicated and expensive. Other than that it is wonderful.
Response from doxoJul 11, 2022
Hello Robert, It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to make it right! Have you tried contacting our Customer Support team, which is available on live chat at https://support.doxo.com? We’d love to hear from you! Thanks, Lisa
Peter W.
Mar 21, 2022
I look upon doxo as a scam
I look upon doxo as a scam. I have NEVER been past due or missed a payment on our mortgage. doxo charged our bank account for processing our loan payment to newrez/loancare on March 1, 2022, according to the email they sent us. The email also said the payment was sent electronically on March 2, 2022 and on March 4 the payment was delivered to NewRez and expected to be reflected on our account. As of March 15, 2022, LoanCare has not received the funds and we have been charged a late fee. LoanCare subservices our loan account for New Rez. LoanCare says they have NEVER heard of doxo and have not received the funds which supposedly doxo sent to New Rez the funds. This will reflect our credit score, which is excellent at the moment. So, we are reporting this to not only the Better Business Bureau but to the Federal Trade Commission.
Response from doxoJul 11, 2022
Hello Peter, I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you. doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account. If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you! Best, Lisa
Paul
Mar 9, 2022
This is a rip-off -do not use
This is a rip-off. I recently used doxo to pay a hospital bill, and what they did was send a check by post. It took ages to happen, and then I found they had added on a massive $67 in extra charges, which I wasnt told about up front. I've asked for the hospital to review using this service, and await some answers. It's bad enough having to worry about medical bills without having to put up with usurous administration charges. Avoid this company.
Response from doxoJul 11, 2022
Hello Paul, I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you. doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account. If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you! Best, Lisa

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Be aware, be very aware of their reaccuring charges.

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About doxo

About these reviews

More in Investments & Wealth, Washington

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doxo reviews

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Used Doxo for utility bill...

Do not use doxo I have been trying to…

This bill paying app is a joke--on the…

Be aware, be very aware of their reaccuring charges.

doxo is stupid and complicated and…

I look upon doxo as a scam

This is a rip-off -do not use