DownyhavenReviews of downyhaven.com

Do not and I mean do not waste your money. This Chinese company promote their pillows as the best. But the fact is that they do not hold form. They squish down very quickly and don't provide any support. Do not believe the good reviews. Gave them to my dog.

I ordered two king pillows from this company. they arrived in a few days. their listed address on the website is in Colorado, however, when I tried to send the pillow back because they are so uncomfortable and did not offer the neck support they stated, They gave me a very hard time and then made me return the pillows to China. I paid the $110 to send the pillows back and never received a refund. they have held up the item's in customs so they do not have to issue a refund. PayPal is on their side. DONT ORDER FROM THIS COMPANY!!! AND DON'T USE PAYPAL!!

If you don't have $500.00 to ship your pillow back, don't buy DownyHaven pillows. No joke! A $100 pillow costs $500.00 to mail back to the only address they provide. But WAIT, there's more! I had the misfortune of buying TWO of their pillows so that's $1,000.00 to ship them back! I'm not kidding!! I have a shipping fee quote (unfortunately there's no way for me to attach the quote) from UPS to ship from CA to you'll never guess where. The shipping address was the only return address they provided me after I asked several times for the return address and after they tried to persuade me to keep the pillows by offering a 20% then up to 25% discount if I changed my mind and decided to keep the pillows. DownyHaven has a tiny storefront in Colorado. If you thought you could return your purchases to Colorado at your expense (like I did) you'll be in for a very big surprise. I was! Colorado? Nope, CHINA! $500.00 for one 4.3lb pillow! $1,000.00 for two pillows! By the way, the only way to actually even feel the pillow is by removing it from an airtight sealed bag. Once you've done that, you can't put it back in the bag and remove the air again before shipping -- they expect it to be returned in an airtight sealed bag. So, good luck returning any pillow that has been taken out of those bags. Luckily, one of the two pillows was still in its original airtight sealed bag, but the implication is that I'm stuck with one of the two. I bought the LuxTwist goose down pillows. They are advertised as being good for stomach sleepers. They are not! The pillow is ridiculously puffy and uncomfortable and caused me both neck pains and headaches. These pillows are worth neither the literal headache they cause nor the actual time wasted. DownyHaven uses deceptive practices to try to earn your business. Do yourself a favor and do business with an actual reputable company. Not DownyHaven! I'm unable and completely unwilling to ship their merchandise back to China for HUNDREDS AND HUNDREDS OF DOLLARS in the hopes of being refunded my money after "inspection". So, now my only recourse is to file a dispute with my credit card company because their return policy is deceptive. I provided Chase Bank with the info and they will now investigate it. Chase Bank told me these kind of scams happen all the time. They told me most people will just chalk this up to a learning experience and drop it. It's a hassle to try to return their merchandise and that's intentional. If more people were willing to follow through on this kind of stuff, these kind of predatory companies wouldn't survive. My goal here is to spare other unsuspecting victims of this kind of this scam.

BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!! they took my money and never delivered the product. You cannot reach them and the number they provide gives you a recording you will be billed for the call. Total SCAM!!!!!!!!!!!!!!!!!!!!!!!!!

Do not order from this company unless you are 100% sure you will not return the item. They advertise a 30-day return policy and warn that you are responsible for return shipping. What they don't tell you is that if you need to return the item, you have to send it to an address in China, and "After we receive the item, we’ll inspect it within 3–7 business days, and if it is free of stains or damage, a full refund will be issued. Alternatively, if you decide not to return the item and would prefer a 20% refund." Obviously, DownyHaven is not concerned about customer satisfaction. I do not recommend this company.

Quills sticking out all over!!!!! Wasn't able to mentally deal with return within 30 days, now I read it wouldn't have mattered!!!!! Thought I would keep it as the between the knees pillow, but quills made that too painful! Wasted 119 dollars. I should know better than to trust the reviews on their website!!!

“Thank you for your reply. We’d like to kindly remind you that our U.S. headquarters at 1942 Broadway St. STE 314C, Boulder, Colorado, 80302 is not authorized to receive returns or process refunds. This location does not have an after-sales department and cannot handle return requests. As mentioned in our previous email, please return the item to the designated international after-sales center we provided. Only returns sent to that address can be properly processed and refunded according to our return policy. If the item is sent to the U.S. address instead, we may not be able to complete the return or issue a refund. Thank you very much for your understanding and cooperation. Warm regards, DownyHaven” To put a finer point on it? This is a US Company on the front end. After money is exchanged for goods, the only recourse is to ship the item to China. “I completely understand your desire to return the item. If you decide to proceed with the return, we do accept it. You may send the item back to our international after-sales center at the following address: Recipient: DownyHaven International After-Sales Center Address: Room 1148, Opposite Phase 1 Apartment Building, Wangyun Town, Datong District, Huainan City, Anhui Province, China Postal Code: 232033 Phone Number: +86 152 5984 9333 Please note that return shipping costs will be your responsibility, and the exact amount will depend on your local shipping service. Once you have successfully shipped the item, kindly provide us with the tracking number. After we receive the returned item, we will inspect it within 3–7 business days. If the item is free of stains or damage, we will process a full refund. Alternatively, if you choose to keep the pillow, we are happy to offer you a partial refund of 30% (equivalent to $64.20) as compensation. This is our best and most sincere offer, and we hope it reflects our commitment to your satisfaction. Please feel free to let us know your decision. Our goal is to resolve the issue promptly, so if you have any other thoughts or suggestions, we’re always here to listen. Best regards, DownyHaven” Avoid at all costs.

Buyer beware this company is fraudulent. They don’t honor there return policy listed on there website. They don’t do refunds. They want you to mail the pillow to a china address at your expense. The address they gave me is Recipient: DownyHaven International After-Sales Center Address: Room 1148, Opposite Phase 1 Apartment Building, Wangyun Town, Datong District, Huainan City, Anhui Province, China Postal Code: 232033 Phone Number: +86 152 5984 9333 They aren’t located in the USA like the website says. The pillow is horrible it is hard as a rock and flat. Don’t buy