DownyhavenReviews of downyhaven.com

Very disappointed with this pillow and company. The pillow was not comfortable for me, site says 30 night return. Unfortunately company said, that's only if you don't open the a vacuum sealed pouch. Really disappointing that they mislead customers. I would avoid buying this pillow

I would give this company a zero if I could! This is the worst company I have ever dealt with!! Please please please do t buy from them! Not happy with the product and no return option. I spent $229 and they wsnt to refund me $60. I am stuck with the product and a big bill. Terrible terrible terrible!!!!

This is my second review. Wanted to say that if this isn’t a scam, then what is. After reading all the reviews on this page, I feel awful that so many people are getting dooped by this scam. This company needs stopped and shut down. They know what there doing. Please somebody somewhere take action and stop this fraud.

After hours of review reading I chose DowneyHaven pillow and I was sorely disappointed. I wish I had read these reviews as their website ones never mentioned the defunct return or exchange policy. Who in the world offers zero exchanges or returns on a $100 item in this day and age?!

The pillow was very disappointing. Not at all like described. Before ordering be sure to read the fine print in refund policy. Refund policy very misleading.Buyer beware.

downy haven is an unethical company they do not honor refunds they will gaslight you for weeks. i really hated my pillow and let them know the very next day after i got it. they would not give me a refund it went on and on and on. finally they said i would have to send the pillow back to china on my own nickel please be warned their pillow is horrible and they do not honor their refund police. i never got my money back. they will gaslight you in the reply by how can we help . this was a whole month of horrible frustration. do not put yourself though this

The website says you have 24 hours to make changes to shipping. As soon as I place the order, I realized the delivery address was wrong. They shipped my order out to the wrong address 12 hours later. Now, I can’t get THROUGH TOCustomer Service through the phone number because it says the mailbox is full. I SENT THEM A MESSAGE THROUGH TWITTER (X). No response. I called Chase and they will not issue a refund. I really wish I had read these reviews about this company before I placed the order. I’m blind and on Disability. This was a very expensive mistake. DO NOT BUY FROM THIS COMPANY.

Pillows looked impressive upon arrival, but about 4 weeks in flat and don't fluff up at all. Terribly disappointed. These were supposed to be my last pillows ever and now I wish I had kept the others from Costco. :/