Down & Feather Co.Reviews of downandfeathercompany.com

I had thought I had gotten the worlds best pillow. The first pillow was great but it went moldy quite fast so I ordered another but it was too thick and than another it was too thick and another it was too thick. I have poor neck bones so yes I was willing to pay crazy prices. But Only the first one was good all the others were over stuffed to the hilt. I wasn't going to send it back because I didn't know if I'd ever see my pillow or my money again. So I kept buying but they weren't stuffed well. So I called to talk to the owner all I'll say is it starts with a D. WOW the guy went ballistic on me!! He said I was stupid for buying so many expensive pillows. He said he was the owner and that he does this and that. He was talking way bad to me. I was so embarrassed for Him. He has something wrong with him it would seem in my opinion. He over stuffs his pillows they're like rocks. My guess is his temp did the very first pillow I brought and that one was the Only good one. I brought a better pillow for way cheaper on Amazon. But this man had No appreciation for a recurring buyer, so if that's the case please people STAY AWAY FROM THIS COMPANY!!! This man could care less about the people that buy and that buy more than one pillow. A buyer should never be yelled at and told they're stupid. A seller/owner like that man has no place in the world selling anything if he can't handle customer service. I did customer service and I was always nice to EVERYONE!! Two thumbs DOWN to this guy and his company. I will NEVER buy nor recommend this man and his company ever again!!! Worst experience of my life!!

I called several times inquiring about the pillows. Left messages and no return call. They were never available to answer question about their expensive pillows. The guy that answered the phone had no desire to answer any questions. He acted liked he was put out and just didn't care. So I wrote a review and the owner replied he was so rude and defensive. He only was concerned about the bad review I gave. A professional company with good customer service skills wouldn't respond the way he did. I couldn't believe the e-mail I received. These pillows are so expensive and a consumer should be able to call and ask questions about these pillows and their return policy. I can't imagine how they would treat the consumer if they wanted a return!