Down4SoundShopReviews of down4soundshop.com

One star for great products but terrible customer service. Canceled an order took an act of God to get a refund.

Hello My name Timothy Walker from Atl ga.I order a Cerwin Vegas CUPRO5k Amp..on Feb 15.-2023.it Came today Early this morning.I wasn't expecting to come this early but I'm so happy can't wait to hook it up.Thanks Jacob and Jonathan price for my order I will be ordering more from your company..Also The tracking your package was on point.😊

Man, I'm glad I started off light, I planned on purchasing 90% of my system through them. That's not going to happen now. I purcahsed 38 sqft of the 3 in 1 240 mil deadner sheets and 19 of the 23 sheets have the adheasive missing from the 1/8" to 1/2" from the end. This must be cut off and can't be used. I contacted support, sent pictures, they assured me that they have sold "10's of thousands of sheets of them" and this is the first time they are hearing of this. Yeah.. right. So, I go back and forth through their ticket system and was told they were going to send out replacements on Jan 25th, 2023. I asked for an update on Feb 17th and on the 20th, they are asking if I still have the bad sheets. Which, of course I do, I stopped the build till this could get fixed. It appears on the 25th, they were jus trying to get me to go away. It appears they have no intention of replacing the bad sheets. Their communication is the worst, I'll not be purchasing anything from D4S again.

This company sales faulty equipment. I ordered a amp for my son for Christmas and it didn't work. We contacted customer support and got the run around. We didn't ask for a refund we asked for a replacement and was told that we have to send it to the company that made the amp. In other words they don't care about customer satisfaction it's not their problem.

Placed a order on Sept 20th UPS label marked shipped.I haven't received and UPS says they haven't received the items. When emailing either no response or the ones they answer is no answer. Customer service is the worst I've dealt with in a company and I've ordered alot of stuff from other places with no issues. The person that helped me seemed more suited with a coloring book and crayons than customer service. First and last time ordering from them.

I have only Ordered a couple of things from down for sound one was A JP23 amplifier and it is awesome but their customer service stinks when you ask them a question they never answer correctly they beat around the Bush or they don't know they have no Tech Support, just some girls that answer your emails but don't even give the correct information. I recently placed an order and it's been 5 days and it still hasn't shipped for some simple fuse holders but they tell me holidays and weekends slow things down, well I placed my order Sunday, Monday was labor day, here it is Friday, still hasn't shipped. I recently asked them some questions about purchasing 2 agm batteries, but they were not answered correctly so I'm just gonna start shopping somewhere else crutchfield, etc.

Not very helpful or polite. Order was never sent due to them not having all of it instead of emailing or calling they ignored it even though the cart was processed and my card charged. When I called after 2 weeks the lady that answered, instead if telling me, told me to check my down for sound account. That alone was not proper especially when she could have just told me what the issue was and what it was lacking. 3 stars because my money was reimbursed quickly it was miserable waiting with no clie the order was halted... He attitude was the real disappointment. They were unable to complete their job so I'd expect a tiny bit of decency and respect but this kind of service is expected these days I guess.

Hands down best service, fast shipping, good people. Best priced car audio equipment especially the JP amps. Can’t beat those amps for the price and they’re underrated so they put out more then they say rms wise.