Sam
They lost my order
They lost my order but they did issue a refund.
Response from Double Wood Supplements InternationalJul 22, 2026
Thank you for taking the time to share your experience. We're sorry that your order was impacted by an unexpected courier issue while in transit. Although these situations are very uncommon, we understand how disappointing they are when you're waiting for your order. As soon as we were advised of the issue by the courier, we took immediate action and processed refunds for all affected customers without delay. We believe that when something outside a customer's control occurs, it's important that we resolve it as quickly and fairly as possible. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with the smooth experience we're known for in the future.




