Double Wood Supplements InternationalReviews of doublewoodsupplements.store

Response from Double Wood Supplements InternationalJun 22, 2026

Thank you for your feedback, Francis. We're sorry your experience did not meet expectations. Your order was dispatched in line with our stated processing timeframe and was delivered, although it arrived a few business days later than the courier's estimated delivery date. The email you received was from our address verification system, which helps customers confirm their shipping details before dispatch. We also confirmed with you directly that this communication was legitimate. We appreciate your feedback and are sorry for any frustration caused. Thank you for taking the time to update your review, Francis. We understand why this experience was frustrating, and we're genuinely sorry it didn't meet your expectations. To clarify, your order was processed and dispatched within our advertised processing timeframe. Once it was collected by the courier, delivery progress, tracking updates, and transit times were managed by the courier and were unfortunately outside of our direct control. We acknowledge that the extended delivery time affected your overall experience, and we're sorry it did not meet the standard you expected.

Response from Double Wood Supplements InternationalMay 22, 2026

Hi Sean, We responded to your email on May 7, but it may have landed in your spam or junk folder. We can also confirm that your package was delivered on May 8, which was within the estimated delivery timeframe. We hope you enjoy your products!