Larry H.
DoTERRA is one of the most despicable companies.
DoTERRA has the most incredible essential oils – and is one of the most despicable companies I have ever worked with. Their Customer Service is Customer Dissatisfaction. I contacted them recently regarding a bottle of essential oil that had a defective cap – it had been leaking slowly, wasting over half the contents of the bottle. DoTERRA Customer {S}care asked me for an order number; I explained that the oil was a gift from a deceased woman before she passed away. They used every excuse in the book not to help me: that the oil was past the one year warranty period, after they had told me to get the order number from the deceased person’s family. Their behaviour was inhumane. Finally I was passed off to a “Supervisor” – in the loosest sense of the word, who told me to sign up for a membership to DoTERRA; if I did this, she would happily send me a bottle of replacement oil. The membership – which I did not even want – cost $35; the bottle of oil was $33. When I pointed this out to the “Supervisor”, she ghosted me. I don’t know whether to laugh or cry that companies like this exist – but I will be taking my business, my family’s business, and anyone else I tell this [pathetic and unbelievable] story to other essential oil companies that do not have poor ratings online like DoTERRA does. Time to shop for a new company; I don’t work with companies that care about profit more than people; it changes the energetic frequency of their product and now DoTERRA essential oil is stained with the smear of inhumanity rather than pure essential oil. Horrible! Worst experience with any company I ever had!




