dotandkey.comReviews of dotandkey.com

I ordered skin care product from dot and key over all my experience was gud the delivery was on time and package was very attractive and secure I really liked the texture of the product and they feel light on the skin , my skin feels hydrated and fresh. Price is reasonable and brands suits to beginners also I’m satisfied with the quality

I purchased a product online from the Dot & Key website under a Buy 1 Get 1 offer (Order ID: #4627823). However, I received only one product. Additionally, the customer care service was unhelpful and complicated. The customer care representative stated that, as per the company’s policy, bought products cannot be returned. This is completely misleading and feels like cheating customers.

Horrible return policy even after wrong items and less items delivered. Tried to return two wrong products that were delivered three days ago. They say that it has to be checked and reported in 48 hours. Firstly, you deliver wrong products. Secondly, fewer products delivered, 2 out of 4. Thirdly, a 48 hour window??? This company doesn't care about its customers any more, is the feeling that I get with this kind of policy.

Extremely disappointing experience with product quality and customer service. My sister placed order through their official app, but the products arrived in unacceptable condition: Packaging seal was broken and crudely re-taped Facewash arrived completely unsealed - a serious hygiene and safety concern for skincare products Serum bottle was only half-filled - clearly a quality control failure, not transit damage Customer service has been equally frustrating: In-app support feature doesn't work Email responses are generic and dismissive They're trying to pass off product quality issues as "packaging damage" When I explained that unsealed skincare products pose safety risks and half-filled bottles indicate quality control problems, they still refused to acknowledge these legitimate concerns. This isn't just about outer packaging - it's about product integrity and customer safety. I've requested a replacement or full refund and given them 48 hours to resolve this properly. If a company can't ensure basic product quality and respond appropriately to valid concerns, it raises serious questions about their standards. Would not recommend until they improve their quality control processes and customer service approach. There are many other reliable skincare brands that actually care about customer satisfaction and product safety.

Great products

Unresponsive, untrustworthy, and unreliable customer service with the company that sells overhyped products. The ordered products worth 5000 INR arrived dirty, stained, and all grimy. They smelled weird like that of nasty chemicals. All the items were dirty as if the company were getting rid of old stock selling it to customer rather than discarding it!! Extremely dissatisfied and never buying again. All my friends and family have seen these product packaging too and they all are reconsidering options!

867.16 (the original amount) + 1734 (867.05 first payment and 867.50 second payment). They made me pay saying that they'll initiate the refund as soon as i pay then the 1st payment since my order is stuck. Did not help me at all. Took the money, talked about slotting and asked for more money - 3k or so. Now no one is answering their calls or texts at all. I talked to Avinash or someone located in juhu

Absolutely disappointed with Dot & Key! They sent the wrong product, and their customer service is completely unresponsive. The WhatsApp and contact numbers are useless—no one picks up the call. Their website also lacks a proper return request feature, making the process even more frustrating. They are wasting consumers' time instead of providing a solution. Definitely not buying from them again! 🚫👎 Would NOT recommend!