dotandkey.comReviews of dotandkey.com

Horrible customer service. The team keep sending the same automated messages without looking at the customer's complaint. I ordered 8 products, they told me it will be delivered in multiple shipments and when I didn't receive the other products, they said I didn't raise it within 48 hours so they wont do anything about it. I have tried escalating multiple times. Extremely disappointed

The best affordable skincare products that suits best for Indian Climate and Indian Skins

I have been a loyal Dot & Key customer for years and regularly purchase their products, which is why this experience was particularly disappointing. I received a face wash with visible dirt-like marks, scuffing, scratches, and a deep blue pen mark on the tube. When I contacted customer support with photographs, the response was simply that the product was within shelf life, safe to use, and that outer packaging wear can occur during transit. My concern was never about expiry or leakage—it was about receiving a product in clean, new, presentable condition. What disappointed me most was the lack of accountability and willingness to provide a meaningful resolution. The company refused a return citing hygiene reasons, yet expected me to accept a visibly marked and poorly presented product. A skincare brand should understand that packaging condition matters to customers. The issue was not the product formula itself, but the poor customer service and dismissal of a legitimate concern. After years of loyalty to the brand I will no longer purchase from you and will let the people I know about this. ORDER ID 6711981

dot&key watermelon Colling sunscreen and it is the best sunscreen I bought in my entire life , It is non sticky, non Greecey and water light texture. The bestest sunscreen ever

Dont buy their products. They are are a scam. Your company has been spamming other companies. It's very disturbing that we are receiving 100s of spam email everyday. Can get this stopped or it would be reported to relevant authorities.

Extremely Disappointing Experience – Poor Service and Missing Items I had a terrible experience with Dot and key skincare First, my order was delivered much later than promised. To make matters worse, one item was missing from the package. I reached out to their customer support multiple times, only to be told that "everything was packed correctly on their end" and there is nothing they can do about it now. It is incredibly frustrating to pay for products you never receive and then be dismissed by the company. Save your money and shop elsewhere!

I got a whatsapp purporting to be from this company. They had details of a hotel booking that I had made and were requesting my credit card details to secure my booking. There were the usual threats of you will lose your booking, you only have one chance etc etc. I contacted the hotel and this is a scam. I think their company has been hacked and scammers are using their details to scam people.

I ordered the Dot & Key barrier repairing cream because it was shown as Buy 1 Get 1, with the barrier repairing face wash mentioned as free. I received only the cream, not the free face wash. There was no prior notice, no clarification, and no update after ordering. After checking reviews and comments, I realized this has happened to many other customers as well, which is really disappointing-especially when influencers are promoting this offer. I have been using Dot & Key products for a long time and have spent a lot of money on this brand, so this experience feels like a breach of trust. Customers should not be treated this way. This has made me seriously question the brand's trustworthiness, and I may not purchase from Dot & Key again in the future unless such issues are handled honestly