Terrible went to cash out,1000.00 win and they wanted my Social Security number so I hesitated, and backed out of the cash out screen and my money disappeared, and No redemption showing . Also, the live chat feature doesn’t work. 100% scammed me good! . Don’t put you personal info in this is not a legitimate sight. If you did I’d lock down all your credit bureaus! Scary
MO
Mom
I have been trying to get 2 redemptions…
I have been trying to get 2 redemptions for over a month now. They have asked for pictures of me with my DL more than once. Pictures of both my cards on file front and back with all four corners showing ,more than once, and a picture of a utility bill all four corners showing. Since my last names are different, because I got married ,they also needed a picture of my marriage license. They do not want to send redemptions. If it's not one thing it's another. I do not recommend this game site. Never have I had this much trouble receiving redemptions from any other game sites.
EB
Erik B.
Fast payouts are very uncommon with…
Fast payouts are very uncommon with these casinos. There is virtually no oversight or accountability. About 25 percent are decent. This one seems to be in the bottom percentile. The connerstone of the player casino relationship and they get the F
JM
Jakeria M.
Let’s make a class action lawsuit
Verification process was a pain still is a pain can’t even get through that part at this point I got a contact. I guess the game in commission cause this has to be illegal. I got money sitting on there that I can’t even redeem, but the looks of these comments on here I am talking to a lawyer and we do have a case here if we all come together, it probably will be taking more serious. Just food for thought.
ER
Ericka
I have been waiting for a redemption…
I have been waiting for a redemption that was sent to my bank account since July 3rd, then I redeemed using the push to card for the last 4 days and still haven’t received it
MB
Matt B.
THEY WON'T PAY!
Currently I've been trying to redeem all week with no end in sight. They drag their feet for 2-3 days and tell you it's coming and then boom we need this and boom we need that. Support is sooooo bad and so slow.
Your VIP host will bug you every day about having a call until you have money to redeem and then he's nowhere to be found!!!!!
TM
Tiffany M.
Dorados flat out does not want to pay…
Dorados flat out does not want to pay out redemptions. I am on my 3rd redemption and they gave me hell about an Apple Pay pdf of may transactions. I called Apple and got the document and sent it in 2 weeks ago. My redemption was submitted on June 9th. Customer support just says the same thing over and over about relaying the message to the finance dept, who is doing a crappy job. Tread carefully with these folks
DS
Diana S.
😂 did you notice their app is no longer available in the app store??? You welcome.
Dorados is violating US sweepstakes laws by locking cash prize redemptions behind a mandatory "Coin Store" purchase wall. They claim "No Purchase Necessary," but the moment you try to cash out, they block your screen and demand you buy a coin bundle to unlock your money. Support will lie and claim it is a "system glitch." Do not fall for it and DO NOT give them your money.Since their customer support refuses to fix it, you have to hit their backend network and payment pipes. If you are trapped, bypass their chat entirely and execute these three steps immediately to force a payout:Email Their Master Infrastructure Provider: Dorados runs on a rented "white-label" system managed by Eshkol Media. Email media @eshkol.com and CC support @dorados.com. Give them a 24-hour notice stating that their integrated checkout gateway (api.payment-gateway.io) is being used to conduct predatory consumer gating and illegal lottery conversion against US players.Report to Google Pay: If you see the Google Pay option on their checkout screen, submit a "Deceptive Merchant Integration" report straight to Google's Trust & Safety division. Attach screenshots of the checkout screen showing their logo alongside the redemption page forcing a purchase. Google has zero tolerance for unlicensed gambling masking on their API.Report to Visa / Mastercard: Submit a formal Merchant Fraud / Rule Violation report online via Visa and Mastercard’s portal. Report the operator name Rafflefy Limited (Limassol, Cyprus) for "Transaction Laundering" and predatory merchant gating I legitimately won off the sign up bonus, but when I tried to redeem , it says I have to make a purchase the law is "NO PURCHASE NECESSARY " to run a sweepstakes casino. Dorados own policy say" NO PURCHASE IS EVER NECESSARY" . Start reporting and fighting back. **Just a update** Its now been a month and one day since I started trying to get my little $50.00 redemption ( today isJuly 14th , I started tryingon June 13th ) .Still nothing.. I have emailed everyone in this letter, I reported their app to GOOGLE Play ( it was banned and so was the creater and their other apps , (which probably cost them a Nice chunk of change ). I reported them to Google Pay, Visa and Mastercard, Hacksaw , Playson, Pg Soft and Evolution. I reported them to Better Business Beureau Scams, I have posted on Reddit. I've reported them to Google Safe Browsing. I am trying to get the word out so Dorados ( Rafflefy Limited and Big Pirate) will not be able to take anyone else's money. Please if you can.. start reporting. Do charge backs from Visa and Mastercard tell them about the api. payment-gateway.io . and locked redemption button until you purchase ( illegal) . Post more reviews on Reddit ( put it on one of their scam sites or on Chumba site). The more people that are aware the better. You all have a great day. Thank you and
Good luck everyone.