Karen
I was scammed
I was scammed! They started off with $13,000 price then went down to $8000. I was guaranteed many facials use skincare product free refill. I was in the facial room rather dark they took my card then left came back handed me a paper. Small print I didn't have my glasses on I asked what is this for they said to ensure you received products. The next tactic is the want you to personally open the LED box. I wouldn't do it cuz I figured everything inside. He said you mind i open to show you I said go ahead then. Policy says no retailer is allowed to open box only customer. Now there telling my card I opened box. I signed paper for products . They printed me receipt. I left got home and on bottom of receipt it said No Refund only exchange 24 days. I went ba k and now I have a fight on my hands. I left products filed a claim dispute with my card I was denied cuz they said I knew of no return policy. I'm not giving up I wrote to BBB...they said they will contact owner get my money back. There full of s...they are there own retailer. When I ask to speak to someone higher they will give me no number and say the owner in another country. They are Arabs or from some other country. I have a recording on my phone of conversation but card won't accept it. I have no products they said they have to throw them away even if unused. Im 70 yrs old snd this is elderly abuse and lied to. I didn't have my glasses and they lied and said which i could see scribbled itemized words of products so I believed them.
Response from D'or24k cosmeticsNov 4, 2025
Dear Karen We would like to clarify that we sell our products exclusively online through our official website, www.dor24k.com. Any other retailers offering our products are independent and operate under their own policies and practices. While we cannot control their behavior or sales tactics, we do not condone any approach that makes customers feel uncomfortable or insecure. I suggest you to contact you bank for Dispute.


