Otha Davis I.
I had a very poor experience working…
I had a very poor experience working with DOORS NYC as an artist. They held my framed prints for an extended period with zero sales, then gave me last-minute pressure to remove the work with repeated “dispose” language if it wasn’t picked up quickly. I live in Los Angeles. They packaged my art before contacting me and When I asked for photos/verification of the condition and packing before shipment, they refused to reopen the package. The assigned “success manager” communication was also extremely inconsistent—slow replies, then rushing and escalating as if I was the delay. When the return shipment arrived damaged, the response was to deflect responsibility and blame me (pushing it as a UPS/insurance issue), rather than taking ownership of the return packing. When the work arrived back to me, the packing was totally unacceptable: minimal sealing, crushed box corners, and multiple framed pieces placed directly against cardboard with inadequate padding. The result was damage to eight of the twelve frames, which was completely avoidable with basic common-sense packing. I documented everything with photos and video, requested reimbursement for frame replacements at cost, and escalated to leadership — no response. I’m leaving this review to warn other artists: avoid DOORS NYC.
Response from DOORS.NYCApr 1, 2026
We’re sorry this situation has been frustrating and we take concerns like this seriously. For clarity, the return shipment was arranged under the artist’s courier label, without packing instructions or insurance shared with our team. Based on this, we are not able to assume liability for the damage. We advised to follow up directly with the courier responsible for the shipment and have reviewed this case carefully. Best, DOORS NYC




