DOORS NYC is an ecommerce, PR showroom and experiential pop-up platform for independent fashiondesigners, cult niche brands and emerging artists.Based in New York City, DOORS NYC is constantly looking for edgy designers and innovative artists that pushthe boundaries.DOORS NYC is on a mission to support creativity, innovation and nurture talent.#supportTALENT
DOORS.NYC (doors.nyc) has 46 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Website
doors.nyc
Category
Accessories
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
My dress arrived 18 days later. I no longer need it. Keep sending Emails, no response.
Response from DOORS.NYCSep 3, 2026
Hi Parastoo,
We sincerely apologize for the delay and completely understand how disappointing it must have been to receive your dress after you no longer needed it.
As we work with independent designers from around the world, international shipments can occasionally experience unexpected delays in transit that are unfortunately beyond our direct control. Nevertheless, we always aim to keep our customers informed and supported throughout the process.
Our team has responded to all emails we have received, but we sincerely apologize if any of your messages were missed or if our responses did not reach you. This is certainly not the experience we want any of our customers to have.
We truly value your feedback and are sorry that your experience with us fell short of expectations. We hope we have the opportunity to make this right and provide you with the experience you should expect from DOORS.
Best,
DOORS NYC
OD
Otha Davis I.
I had a very poor experience working…
I had a very poor experience working with DOORS NYC as an artist.
They held my framed prints for an extended period with zero sales, then gave me last-minute pressure to remove the work with repeated “dispose” language if it wasn’t picked up quickly. I live in Los Angeles. They packaged my art before contacting me and When I asked for photos/verification of the condition and packing before shipment, they refused to reopen the package.
The assigned “success manager” communication was also extremely inconsistent—slow replies, then rushing and escalating as if I was the delay. When the return shipment arrived damaged, the response was to deflect responsibility and blame me (pushing it as a UPS/insurance issue), rather than taking ownership of the return packing.
When the work arrived back to me, the packing was totally unacceptable: minimal sealing, crushed box corners, and multiple framed pieces placed directly against cardboard with inadequate padding. The result was damage to eight of the twelve frames, which was completely avoidable with basic common-sense packing.
I documented everything with photos and video, requested reimbursement for frame replacements at cost, and escalated to leadership — no response.
I’m leaving this review to warn other artists: avoid DOORS NYC.
Response from DOORS.NYCApr 1, 2026
We’re sorry this situation has been frustrating and we take concerns like this seriously.
For clarity, the return shipment was arranged under the artist’s courier label, without packing instructions or insurance shared with our team. Based on this, we are not able to assume liability for the damage.
We advised to follow up directly with the courier responsible for the shipment and have reviewed this case carefully.
Best,
DOORS NYC
BR
Brooklyn
Beware!!
Beware! Though this is an American based site, items are being shipped internationally. You will be charged a tariff cost.
Response from DOORS.NYCJan 30, 2026
Hi Brooklyn,
We’re truly sorry to hear about your negative experience and understand how unexpected fees can be frustrating.
We do want to clarify that any applicable customs duties, taxes, or import fees are clearly calculated and displayed at checkout before an order is placed. Additionally, our website does not state that all items ship from the United States, as we work with international partners and ship from multiple locations depending on the product.
That said, we appreciate you bringing this to our attention, and your feedback helps us continue improving transparency and the overall customer experience. If you have any questions about your order or would like further assistance, please don’t hesitate to reach out to our support team at [email protected] - we’re always happy to help.
Best,
DOORS NYC
HB
hendy B.
Item came damaged
Item came damaged, no response
Response from DOORS.NYCJan 20, 2026
Hi Hendy,
We’re very sorry to hear about your experience. According to the information on our end, our team has reached out several times to resolve the situation.
We absolutely want to make sure your problem is resolved. If there’s anything else we can assist you with, please contact us anytime at [email protected]. We’re here to help and would be happy to resolve this for you.
Best,
DOORS NYC
MP
Miriam P.
Service is terrible
Service is terrible. I still have not received my order or any follow up emails
Response from DOORS.NYCDec 3, 2025
Hi Miriam,
We’re very sorry to hear about your experience. According to the tracking information on our end, your order shows as delivered, and our team has reached out several times to confirm that everything arrived safe, but we haven’t yet received a response.
We absolutely want to make sure you received your item. If the package has not arrived or if there’s anything else we can assist you with, please contact us anytime at [email protected]. We’re here to help and would be happy to resolve this for you.
Thank you,
The DOORS NYC Team
NS
Nitendra S.
Disappointed and Let Down — Not Recommended. Looks Elsewhere
I entered into a 6-month BASIC membership with DOORS under the impression that it would be a collaborative, value-driven partnership — one that supported and amplified emerging brands like mine. Sadly, that promise was not fulfilled.
In the first four months, DOORS delivered only one performance report and posted just two social media mentions — far below what was discussed and expected. The communication was minimal, and the support felt more like a checkbox exercise than a meaningful effort to promote our brand.
This was never meant to be a one-sided transaction. Yet, despite honoring our side of the agreement, we saw very little return in terms of visibility, engagement, or brand growth. What’s worse, being asked to pay a $300 cancellation fee — rather than being met with a constructive conversation about how to improve the partnership — makes it clear that DOORS is more focused on short-term revenue than genuinely helping the brands it claims to champion.
If DOORS had acknowledged the shortcomings and shown any willingness to improve, I might have considered working with them again in the future. But instead, I’ve been left feeling unsupported and penalized for stepping away from a partnership that simply hasn’t delivered.
I rarely write negative reviews, but I feel compelled to share this to help other new and upcoming brands make informed decisions. If you’re expecting hands-on support, transparency, or impactful promotion from DOORS, you may want to look elsewhere.
Response from DOORS.NYCJul 22, 2025
Dear Nitendra,
Thank you for sharing your feedback. While we regret that your experience did not meet expectations, we appreciate the opportunity to clarify the scope of services provided and the structure of our platform.
That said, we stand by the work our team delivered in line with your signed BASIC membership: extended homepage visibility beyond the standard rotation, SEO optimization that placed your brand on the first page of Google search results, and inclusion in email and social communications, which are carefully curated across nearly 100 brands.
While your agreement began on April 1st, the actual onboarding was completed in mid-May due to delays in asset delivery from your end. Therefore, your brand was live on the platform for just under two full months. Per the agreement, the first performance report (for May) was delivered in June, and the second report (for June) is scheduled to arrive in July. Although the agreement was terminated in mid-July, a final partial-month report will still be delivered in August—as outlined in the reporting schedule.
Our approach is structured, consistent, and aligned with the level of service defined in each membership tier. While immediate traction is not guaranteed, many brands do see strong results when combining our tools with elevated assets, market-aligned presentation, and continued engagement.
We remain committed to supporting emerging designers who are looking to grow in the U.S. and international markets and wish you every success in your future endeavors.
