DonumaReviews of donuma.com

item arrived exactly as expected, communication during assembly was excellent. would definitely order again. thank you so much!

The employees I spoke to were wonderful. At every step of the process where I needed something customized, they checked in with me to confirm it was what I wanted; when I asked a question regarding the music box tune and wanted it adjusted, I was thoroughly explained to about why that would not be possible, which I found very helpful and informative. The music box itself is absolutely GORGEOUS, I am in love with it! It is the perfect gift for any loved ones in your life. The price tag for the custom tune is high, but I swear it's 100% worth it to hear a piece (that somehow isn't in their extremely extensive list) that means something special to you.

Top notch quality and craftsmanship. I used a custom tune and it was easy to communicate with the team at Donuma. The music box is now a family heirloom. Beautifully done.

I’m not gonna lie…I was skeptical at first, but I’m so glad I worked past that. My music box is so special and I know the intended will absolutely love it. The song is perfect, the box is perfect, and the process is perfect. Each time I had a question my email was responded to with courtesy and concern. So glad I stumbled across these guys.

The whole process was great. Getting a custom melody was easy and communication for the melody was clear and quick. Shipping was much faster than expected. The box was wrapped securely. The box itself looks beautiful and sounds just how I was hoping. Great experience all around.

The music box I ordered is absolutely beautiful. The seller worked very quickly and the custom music piece came out perfectly. This is a wonderful tribute and reminder of my friend.

Exactly as I pictured it. Now comes the more difficult proposal part.

I wish i could give more than 5 stars! I commissioned a custom tune music box with ring holder as a birthday gift for my husband. Cedrick worked with me throughout the customization process. He was super responsive and very quick with the music box demo and engraving sample. I don't remember if there was some rule about only allowing a certain number of changes (I looked into a couple of different shops before going with Donuma), but even if there was such a rule, it didn't matter because the Donuma team nailed it on every element of the design process. Cedrick sent along multiple engraving choices based on my rather paltry description for what i wanted the font to look like, and they all looked fantastic. Alas I could only choose one! And their musician is amazing too—I had chosen a segment of a rather peppy song and their musician was unfortunately unable to convert that particular part of the song, but was quick to suggest another segment that was similar enough to my original choice, so it'd still be very recognizable. The final product is beautiful and my husband loved it and was very impressed. Thank you to Cedrick and the rest of the Donuma team for helping me make this a special day for my husband!