MM
Called them after I did not receive my…
Called them after I did not receive my package. Found out ups damaged the package and was not delivered. This was not their fault. Many items get damaged, delayed or loss by shipping companies, this is not the vendor or shippers fault, shippers / vendors have little to no control once the package is handed over to the shipping companies. What is their fault is what transpired after the fact. Called them and spoke with one of the ladies in cs. I won’t mention the names. She said they would send out a replacement right away. Great! Was happy should have right away! the problem is no one at domyown could care less. Called again after package did not arrive, these women answer the phone on speaker, like if they are on vacation and just hanging out. Little to no professionalism, its going out today. I guess she didn't ship it to teach me a lesson on why I should have not told her I could not hear her because she had me on speaker phone. Seem this was the rude know it all at the company. Didn’t get my order, Called again told them to cancel and refund my money that I would get it elsewhere. She says “It’s ready to ship it’s at the dock”, told her I was told it was going to ship right away, why is it at the dock and why hasn’t it ship? I told you guys this was super urgent? ok give me the tracking number. “Oh no tracking yet, the tracking gets done when ups picks up”. Told her that was not true and she should not lie, nothing had been done on my order it was just sitting there. Told her the label gets done with the tracking # then when ups picks up they scan it so it was not ready to go no one could care less. These vacationing women in cs could care less about your order or urgency when you need it. I Won’t buy from them again. Total disaster.