Domi Outdoor Living Reviews | Read Customer Reviews of domioutdoorliving.com

Domi Outdoor Living Reviews | Read Customer Reviews of domioutdoorliving.com

Domi Outdoor Living reviews

323 approved reviews, newest moderated first

Anna M.
Sep 21, 2026
Boxes were damaged
Boxes were damaged, did not receive the roof materials or the umbrella. I had to follow up and track down the information, why would you not contact me and keep me posted? For the cost of purchasing this product you would have assumed that the company would confirm you have all your materials.
Response from Domi Outdoor LivingSep 22, 2026
We are very sorry for the issue you mentioned. Our backend order platform only displays messages indicating that the package has been picked up and that the package has been delivered. It does not update in a timely manner when unexpected incidents occur during transit. The only thing we can do is investigate and provide a corresponding solution after the customer raises the issue. Regarding the package you mentioned that you still have not received, our customer service has already sent you the tracking numbers for the two rescheduled packages via our email. You may check your inbox:) The Domi Team
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Stan C.
Sep 19, 2026
After a few interactions got wonderful…
After a few interactions got wonderful service!
Response from Domi Outdoor LivingSep 20, 2026
Thank you for your kind words! We're so glad we could turn things around for you. Looking forward to serving you again! 💛 The Domi Team
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Earl L. M.
Sep 19, 2026
The design and instruction of this…
The design and instruction of this Gazebo that I purchased from Domi Outdoor Living was very simple and straightforward to assemble! I am completely satisfied.
Response from Domi Outdoor LivingSep 20, 2026
We truly appreciate your feedback! It's great to know the design and instructions made assembly easy for you. Thank you for choosing Domi Outdoor Living! The Domi Team
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Josh W.
Sep 19, 2026
Missing/ Damaged parts
My first time ordering from Domi outdoor living. I was unfortunately disappointed when I received my gazebo with missing screws two different type of screws were from the kit. Domi customer service quickly sent them to me after letting them know in an email. Later I found out two standing beams were visibly bent (maybe during shipping) so I decided I no longer wanted the order. A positive- Customer service were easy to work with and allowed me to return and put in for a refund. I’ve heard many good reviews about Domi, maybe I just received a bad order.That being said I’m not sure if I will be ordering again or going with another company.
Response from Domi Outdoor LivingSep 20, 2026
We appreciate your honest feedback and sincerely apologize for the issues with your gazebo. While we're glad our customer service could help, we know the overall experience fell short. Your trust means a lot to us, and we hope to have the opportunity to serve you better in the future. The Domi Team
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Robert P.
Sep 18, 2026
Way too much assembly due to frame…
Way too much assembly due to frame being manufactured into several short pieces. Instead of single length frames, all because your shipping it in three foot packages instead of five foot.
Response from Domi Outdoor LivingSep 19, 2026
We apologize that the packaging is decided before shipment, which caused extra installation complexity. We'll pass your feedback to our packaging team to improve future packaging and prevent this from happening again. The Domi Team
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Heidi N.
Sep 17, 2026
I ordered a gazebo that was too big
I ordered a gazebo that was too big. I was able to return the item, get a refund. Then I was able to order the right size gazebo. The new gazebo was easy to put together, but at the point to put the legs on, we required a third person to assist. All other items where doable with 2 people.
Response from Domi Outdoor LivingSep 18, 2026
Thanks for your feedback! We're happy the exchange worked out and assembly was mostly smooth. We're sorry the leg installation required extra help. We'll pass this along to our team, and if you need any assembly tips, feel free to reach out. The Domi Team
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Craig E.
Sep 17, 2026
Great product and good price
Great product and good price. Pre-sale help from customer support was outstanding. Step by step directions invaluable. Peeling off wrap from roofing sections and lining up the small nuts for sections N1, N2, N4, N5, N6 &N7 for putting on side sections were only annoying steps.
Response from Domi Outdoor LivingSep 18, 2026
Appreciate you! Awesome to hear our support and directions helped. Those little nuts and wrap can definitely test your patience — thanks for pushing through. Enjoy! The Domi Team
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Tonya J.
Sep 17, 2026
I ordered and it came quick nothing…
I ordered and it came quick nothing missing or broken.
Response from Domi Outdoor LivingSep 18, 2026
Awesome — thanks for sharing! Quick delivery, nothing missing, nothing broken. That's what we like to hear! The Domi Team
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