Domi Outdoor Living Reviews | Read Customer Reviews of domioutdoorliving.com

Domi Outdoor Living Reviews | Read Customer Reviews of domioutdoorliving.com

Domi Outdoor Living reviews

323 approved reviews, newest moderated first

barry R.
Mar 30, 2026
I have several pieces that are bent I…
I have several pieces that are bent I was able to bend some bent I sent a message yesterday about two parts that cannot be fix I have heard a from someone wanting me to bend the pieces I said no they are to bad have not heard from anyone since so I do not no If they are sending me the parts are the canopy is going to stat in pieces so no not happy Barry Rubenstein 314 570 5319
Response from Domi Outdoor LivingApr 3, 2026
I have confirmed that the request you sent via email has been received by our after-sales team, and the parts you need are now in expedited production. Once the parts are ready for shipment, our customer service will notify you of the tracking number by email:)
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Joe T.
Mar 30, 2026
Had a material defect they replaced it…
Had a material defect they replaced it immediately Went together according to directions very well one tip would be to have a little longer screw for the four corners of screen on top do the corners first then the middle screw.
Response from Domi Outdoor LivingApr 3, 2026
Thanks for sharing your experience! Glad to hear our after-sales team replaced the defective part right away. And thanks for the tip about using slightly longer screws for the top corners of the screen — doing the corners first before the middle screw sounds like a smart approach. I’ll keep that and convey it to our R&D Team:)!
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C K.
Mar 30, 2026
Fed Ex damaged one of the product boxes
Contacted Domi Outdoor Living via email in regards to one of the 5 boxes that was damaged by FedEx. Had a response in less than 24 hours that they had immediately shipped me a replacement for the box that was damaged without any hassles. Customer service gets a 5 star rating for that!!!!
Response from Domi Outdoor LivingApr 3, 2026
Thank you so much for your kind words and for taking the time to share your experience. We're truly sorry to hear that one of the boxes was damaged during shipping, but we're glad we could step in quickly to make things right. Providing hassle-free, responsive customer service is exactly what we strive for:) Thanks again for the experience shared and for the 5-star rating — it truly made our day!
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Erin
Mar 29, 2026
Very pleased
Shopping for the gazebo a was pleasantly surprised to find such great pricing with good looking warranties from Domi. Got the package fairly quickly, and it took two and a half men about 12 hours total to put this gazebo together. Super solid construction. Couldn’t be happier.
Response from Domi Outdoor LivingApr 3, 2026
Thank you so much for your thoughtful review! We're delighted to hear that you were pleasantly surprised by our pricing and warranty options at Domi. It’s great that the package arrived quickly, and we appreciate you sharing the detailed assembly experience—12 hours is certainly a solid effort! Most importantly, we’re thrilled that you’re happy with the super solid construction of your new gazebo. If you ever have any questions or need assistance in the future, pls don’t hesitate to reach out. Enjoy your outdoor space!
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Joyce M.
Mar 29, 2026
Immediate Processing and Shipping and Quality
Immediate processing and shipping. Prompt and reasonable times for responses from customer service. Everything arrived and seems quality is very good and substantial.
Response from Domi Outdoor LivingApr 3, 2026
Thank you so much for your kind feedback! We're thrilled to hear that you appreciated the immediate processing and shipping, as well as our customer service response times. It’s great to know that everything arrived as expected and that the quality met your expectations:)
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Steve W.
Mar 27, 2026
Missing Parts - Made to feel stupid and like I was stealing something
Order was missing to parts for the roof. We had inventories every part before I reached out to support. Was told to make sure it wasn’t in another box, that it was in box 5 and then told that it was in box 4 but that box was still in shipment. when I sent a picture of box 4, finally received. Note they would ship me the two part. When I followed up the note said you were still verifying it was available in the warehouse. I’ve begun installing the gazebo and cannot finish because of the missing parts. The actions was asked to take and had already taken made me feel like you thought I was trying to steal something from you. I’m still waiting on confirmation of part. If I don’t receive soon, I’ll contact about returning the gazebo for a full refund. Has been the worst experience ever and I will never recommend anyone purchase from you.
Response from Domi Outdoor LivingApr 3, 2026
Thank you for sharing your concerns in such detail, and I’m truly sorry to hear about the frustration and inconvenience you’ve experienced. This is certainly not the level of service we aim to provide, and I completely understand why you feel upset. I have confirmed with our after-sales service team that they have sent you a replacement box containing the necessary parts that you need. Our customer service team will continue to follow up on this matter to ensure it is properly resolved. Once again, I deeply feel sorry that this has been such a negative experience. We clearly failed you, and I hope we can make it right. Thank you for your patience, and again, my sincerest apologies.
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Matthew M.
Mar 11, 2026
Great finished product though assembly is time consuming
Delivery was quick and no issues and the finished product looks great. Installation was challenging and time consuming - took 10 hours with two people. You definitely need at minimum two people for installation. Its a good option if you’re looking for an affordable product and willing to put the time in to install it
Response from Domi Outdoor LivingApr 3, 2026
Thank you for your honest and detailed feedback. We're glad to hear that you were pleased with the quick delivery and the final look of the product. We also appreciate your insights regarding the installation process. You're absolutely right—this product is designed to be budget-friendly, but they come with many weighted parts. We generally recommend that 2-3 people install them together to speed up the process. The installation does require more time and effort.
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Richard O.
Mar 4, 2026
Timely delivery
Timely delivery
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