Domi Outdoor LivingReviews of domioutdoorliving.com

Response from Domi Outdoor LivingJul 3, 2026

Thank you for taking the time to share your experience—and for your kind words about our customer service team. While we never like to hear that an item arrived damaged, we’re truly grateful that you gave us the opportunity to resolve it quickly. Our goal is always to make things right as seamlessly as possible, and we’re delighted that our replacement parts reached you without delay. Your understanding and patience mean a great deal to us. We stand behind the quality of our products, but just as importantly, we stand behind our commitment to you—our customer. Feedback like yours reminds us why we do what we do. If there’s anything else we can assist with, now or in the future, please don’t hesitate to reach out. We’re here for you.

Response from Domi Outdoor LivingJul 3, 2026

Thank you for your honest feedback. We sincerely apologize that the directions provided did not meet your expectations—or ours. We take navigation clarity very seriously. Your comments have been escalated to our product/operations team. In the meantime, we would be happy to assist you directly. You may contact us via email [email protected] with any additional details about the step that was unclear, and we will guide you through it personally. We appreciate your patience and are committed to making this right:)!

Response from Domi Outdoor LivingJul 3, 2026

Thank you so much for your kind words! We are absolutely delighted to hear that you love the design and quality of the product—it means the world to our team. Regarding your note about the missing 4 x Item #9 hardware pieces: we sincerely apologize for this oversight. This is not the experience we aim to deliver, you may contactus via email address [email protected] and we can arrange the replacement parts for you:)

Response from Domi Outdoor LivingJul 3, 2026

Glad to hear that! Pls feel free to reach us if you need further help:)!

Response from Domi Outdoor LivingJun 27, 2026

Thank you for taking the time to share such a fantastic experience. A Northern Ontario winter is no joke, so hearing that our gazebo and winter cover held up great and kept your furniture safe fills our team with immense pride! We also got a big smile out of your dog's little hiding game. Whenever life (or a clever pet) happens, we are always here to make sure you get the support and replacement pieces you need immediately. Thank you for recommending us, and happy lounging under your gazebo this summer!

Response from Domi Outdoor LivingJun 23, 2026

Thank you for bringing this to our attention, and please accept our most sincere apologies for the immense frustration and inconvenience this situation has caused you. Spending over $4,000 on our Polycarbonate Wall Mounted Sunroom and not being able to complete it due to a missing part is completely unacceptable, and we entirely understand why you are disappointed. We want to be completely transparent with you: your missing component required specialized expedited production. Due to standard factory lead times and scheduling, the manufacturing process has taken longer than we anticipated, and as of today, it has not yet shipped. We deeply regret that this uncertainty has disrupted your plans with your contractor. Please rest assured that we are not letting this rest. We have also actively responded to every one of your messages in our previous correspondence. We are actively tracking the production status daily and have flagged this as our highest priority. As soon as the part leaves our facility, we will immediately send you the tracking information via email. Thank you for your patience, and we are truly sorry for letting you down.

Response from Domi Outdoor LivingJun 20, 2026

Thank you so much for sharing your story! While we are incredibly sorry for the frustration caused by the forklift damage during transit and the website upload issue, we are so glad that our team could turn things around for you. We will absolutely pass your wonderful words along to Penny! She is a valued member of our team, and she will be thrilled to know her quick action got your replacements delivered in just 2 days. Thank you for your patience, your kindness, and for choosing Domi Outdoor Living. We hope you thoroughly enjoy putting your product together and loving your new outdoor space!

Response from Domi Outdoor LivingJun 16, 2026

We're thrilled you love them! Fast shipping and lasting comfort are what we strive for. Thank you for choosing us!