Dollar TreeReviews of dollartree.com

My candy canes were chilly

I bought a bag of dog food from Dollar tree for $1.25 (the amount money is not the point) and it was rock hard and I was afraid my dogs would break their teeth. It was also manufactured by Dollar Tree. When I went to return it... the night manager would not give me a refund. I wrote numerous emails to Dollar tree customer service and not one answer back!

I have been shopping at this store for 20 years. Yes they sell cheap things not always the best quality but for the most part they are helpful. Lately the level of management has gone down hill in all the time I have shopped their I have returned maybe 3 items and it's always a hard time. They grill you like you are criminal and get offended when you even want to exchange things. They will lie to you and tell you that you have to go to the store that you bought it from they will tell you that you can't return food items. When you read the return policy it doesn't say any of that. It starts out saying we want you to enjoy your purchase and if you have any problems you may return or exchange it.They need to train their managers to be more professional and not act like the police making the customers feel bad because the cheaply made items do not last one day sometimes. They have multiple locations in the cities and they do not need to harass the customers over petty things because their is a lot of other places to shop. Wake up dollar tree your not the only game in town.

Two registers open, one where customer disappears with a counter full of products, the other with a cranky man at the register that disappears after every sale. Three customers in left line with very full carts, right line where a lady just steps up and is taken care of. I have one item in right line. The cranky older man employee checks out the woman in front of me then he disappears. The other line still doesn’t have the lost customer that started to check out. The cranky employee comes back to the register and proceeds to tell me that there is one line. It’s time to train employees on how to take care of customers and not be rude. If you’re too old, lazy, and cranky to do your job… you don’t belong there. Won’t be back to the Westfield NJ store.

Long lines - one cashier

the only outlet that increase price between 25% to 75% or more. no body say anything!!!

I was in the store in Wilmer MN and was never so embarrassed as I was by the checkout man. I was having trouble with my card being read by the machine and was told I was probably over my limit. I am not over my limit the machine would not read the chip. I called my card and they told me that some machines may be old but to keep trying it.

Very disappointed with the customer service. Items on the shelves are clearly marked with a price, but when you get to the register, they charge a different amount. When I pointed out the price on the merchandise, the staff refused to honor it and acted like it wasn’t their problem. This is misleading to customers, and the way it was handled was unprofessional and dismissive. Accurate pricing and basic courtesy should not be too much to ask. Until this store fixes its pricing issues and trains staff to treat customers respectfully, I won’t be returning.