Dollar TreeReviews of dollartree.com

Placed an order online 11/16 with a delivery estimate date of 11/19. After the 19th I reached out to customer service email, since that is the only form of contact they offer. I did not receive a response on my order status after 4 days so I emailed them again asking someone contact me with my order status. This order was placed this way because it was showing store pick up was several days after the 19th so I chose shipping to get before Thanksgiving. Still no contact a week later! Come home yesterday to my order sitting there and then this morning I get an email saying my order has shipped! Really?!?! Now I dont even need my order since I went to Michaels and bought it in store! Will NEVER do business with the online store again!

If I could give them 0 stars, I would. I ordered items and when they didn't arrive, I needed to spend hours on hold to finally speak to someone who told me my order was never fulfilled because a different warehouse ships them out and they don't know whether the warehouse has them or not. What? You don't know if you have what you are selling? You don't know who you are working with or what they are doing? That's just bad business. It was a major inconvenience for me causing me to lose money and time. I will not be shopping there again and will advise anyone and everyone not to shop there in the future.

After I pulled all my items at home I find out that I have an emty product. I stopped on that store because I was on that side of town but that store is always a mess and this time have a really bad smell.

Work very close to the Dollar Tree at 4826 Fairmont Pasadena Texas. I walked into the store after googling gift boxes for sale which brought me to Dollar Tree site. Asked the clerk "do you sell gift boxes?" The clerk turned to her manager and directed me to gift bags. Upon realizing this was not what I wanted , I returned to manager who had stacks of emptied stock boxes . The lady manager immediately yelled out "WE DO NOT GIVE AWAY BOXES " . NEVER will I grace this store with my presence again - rude-rude -rude.

Visited the Dollar Tree store for the first time and purchased four items. ALL of the items were defective. Went back to the store for a refund and was told that they only do an exchange for more things ... which might not work. Obviously wasn't happy with my first, and last, visit. Was told that it says on my receipt that only an exchange for other items is possible ... however, telling me this AFTER my purchase (on the receipt) is yet another sign of horrible customer service.

Hello, I recently purchased some mini doughnuts from your Bloomfield NJ store (4631) which turned out to have expired two months previous to purchase. The item was purchases on August 15th and concern was raised with the store on the 16th. The product consists of four individually wrapped packets, three of which were seeming still ok and were consumed, but whilst my child was eating a doughnut from the forth packet, we noticed it actually had mould inside of it and upon inspection, all doughnuts from the forth packet had mould present. This prompted myself to check the expiration date and to my shock found the product had expired in June. I raised this issue with the store on the 16th and was told to call back the following day to speak with the manager, which I have now done. I was told I could only be offered a refund at store level and instead told to call the automated helpline. This is a serious oversight which may lead to my child or myself or spouse, who is expecting, to become seriously Ill and the compensation offered of a refund is not proportionate to the hazard posed by this. I would very much like to here your thoughts on what can be done to avoid myself having to take this matter further. Very disappointed with the service so far, i have been passed from one person to another and am now being ignored. I will be left with no choice but to involve my lawyer if no compensation is offered willingly. There is no option to speak to a customer service advisor, no direct email contact, your Facebook messages will be ignored. This company will try to just brush serious issues under the carpet.