Dollar TreeReviews of dollartree.com

Worst experience this cashier was the most disrespectful cashier I've ever came across,to me and my daughter she literally told my daughter to step outside in front of me her mother ,9890 s. Maryland Pkwy 89183 cashier name is Alana store #3913 I will never shop at any dollar store because of this experience! Horrible cashier

those people have a nasty attitude I will never go back to the place thanks for nothing

Normally I would not write about this and the rating is for a particular store. I would rather drive 13 miles to the store in Lewisburg, Pa. than shop at the store 2 miles away in Orchard Hills, Shamokin Dam, Pa. This store is just so dirty, the floors need scrubbed the merchandise is laying all over the floor there are boxes blocking the aisles. I think you get the drift. The board of health should be called.

I placed an online order on 11/20 and went to pick it up when I was notified via email to do so at the store. Went to the store, order was not there. Delivery date to the store was modified to be 12/2. Went to the store, order was not there. This particular store does not answer their phone. Called customer service and they tried to call the store to no avail. They escalated it to their "Tier Two" support which is a fancy way of saying they are ditching you and can't do anything about it. I sent an email, got a response the next day saying that it should be at the store. Called the store before they opened two days later, spoke with the manager and she said a truck was coming in today and she would call me around 10:30. She never did. After sitting on the customer support line AGAIN listening to the most God awful music ever recorded, I finally got another support person who informed me that it should have been there 12/2. I informed her it wasn't. She only offered me the option of a refund (hello I placed an order because I needed something) saying they were not allowed to "reship" because that department is closed due to COVID. Huh? Retailers are making record profits on online orders and you're blaming this incompetence on COVID? I cancelled the order. I will never place another one. If you can't get the merchandise to the store why do you still have an e-commerce operation? Possible Answer: Well they've now been sitting on my money for 14 days???? All they've done is waste my time and lose me as a customer. This is the trashiest customer service experience I have ever had.

I have always purchased the stretchy bowl covers. They look like shower caps. I haven't found any for several months now. Please bring them back. Joyce

placed an order online, had it shipped to the store. I went to the store 7 times, called over 10 times and they keep saying they don't have it. I tried calling the 800 number and have been on hold for over 4 hours. I filed a complaint online and no help. No product, no money and no help. Worthless.

I live in vista California ... my evening experience was not a nice one. First of all l’ve worked for a big chain store as a cashier for 26 years. I’m now retired.....when l shop regardless what store, l expected friendly customer service. This Dollar tree store is the worst customer service l’ve ever gone to. There was no one in line . I set my basket on the belt. I was going to take my items out of the basket . When the cashier jerked the basket towards himself. He proceeded to take my items out of the basket. So, l assumed he was being nice. As lm standing there he’s checking out my items like some sort of a rat race. He did asked if l needed a bag. I politely responded back and said “no” the next thing he dumps my basket on the belt like my items were trash. I made comment and said “l could’ve done that”!! Not a word from him ....like he was bothered by my comment. Oh,by the way he was wearing sunglasses 🕶 its late in the evening. I started to think is this guy on some sort of drugs like speed !! The way he was tossing all my items. I’m not sure who hires theses people but, they’re the rudest, unhappy group of people. Besides all of the above they give the worst customer service. I won’t be spending my hard earned money there!!

11/19/2020 12:35p Store #8289 New Braunfels, TX I approached Raquel-cashier. She did not say anything to me, but started putting items in the bag, and stuffing it. I reached over the counter (Not thinking started to reach for the bag. I realize I should have not done that). I asked her not to stuff them. She said, " We are running out of bags". She was extremely abrupt and rude and said, "You are supposed to be behind the plastic". She was correct, but it was the way she said it. I told her she was rude. She kept bagging and slung the bags on the counter (Not hard) just slinging. Raquel said "If I didn't like it to leave my things and go). I put my card in the cardholder and hit the wrong button. Raquel turned around and the manager came over and asked, " What was going on". I told her "I hit the wrong button and the cashier was rude". Raquel started telling her I reached over the counter. Then the disagreement started. I can't remember verbatim what was said. The manager did not try to defuse the situation by finishing to check me out. She began to stand behind (What the employee said). Raquel kept telling the manager to tell me to leave my things and go. The manager said, "I was talking over her and not to look at Raquel". Raquel was telling the manager what to do and after a minute or so went by Raquel said I told her "FU. Which was far from the truth. The manager said I should not cuss at her employee. I asked her what did I say? The manager changed the subject. I should have defused the situation myself. The manager did not lead by example, i.e., Did not defuse the situation, did not lead by example in front of the employee, the manager basically condoned the employee's behavior, and did not demonstrate customer service. If the manager didn't why should the employees. The manager continued to argue with me and left customers standing in line. Finally, a customer said something. I finished paying for my items and left. The manager slapped the receipt on the counter and walked off. I don't believe Dollar Tree condones this behavior, especially coming from a manager. I'm sure if it happened to me it has happened before. A receipt can be provided.