Dollar TreeReviews of dollartree.com

Very much annoyed considering I love this store. I made an order of 300 dollars online. Many items I wanted could only be shipped to my home and others were free to be picked up. I ordered a set of dishes, (large plates, small plates, bowls, and mugs) mugs arrived broken, and the small plates and bowls were canceled by the company. Basically I ended up with only the large plate. Fine, I can deal with that. I ordered candles and other items to make gift bags for Xmas and when I didn’t receive a set of 12 candles I called custom tee service. This is where I was surprised and annoyed! Woman in the phone tells me that I need to call and check with ups and not dollar tree. I tell her that I received a package from their company with gift bags that I didn’t order and Suggest they made a mistake and swapped my package with someone else’s. She then tells me I need to take this box to my nearest DT. ( I live in center city, I do not drive) I mention this to her and she can do nothing to fix the situation, I ask for someone higher up and he can do nothing either? I then emailed the company and of course didn’t get a response back. They couldn’t send me 12 candles that I had paid double for after shipping? I’m going to be a Karen and say customer service is trash and I surely will not be ordering from this company again.

Maplewood, MN Dollar Tree employee at checkout was rude and disrespectful. There were 32 people standing in line to checkout. One checkout employee helpful and moving people out of line. Our line employee ride and chatting constantly. We stood in line for over 15 minutes while she talked loudly with customer and helped her unload the cart of each item before ringing each item up. We were not the only customers upset with her attitude and actions. We moved to another line. She was ringing up the same customer as we were leaving the store 15 minutes later. Will not shop in Maplewood Dollar Tree again. Happened December 23 at 3:10 pm.

DollarTree str 3402: str manager Duruan was disappointing, disrespectful, rude, wrong, calling & shouting at customers. I paid for two items he refused to give my my two items. He is out of uniform and out of line with customer service.

Went to a Dollar Tree at 4:00pm and there was nobody in the store. All doors were locked and a handwritten note was on the ground slowly being blown away by the gentle breeze. Irregular closing happens often at this store and it is very inconvenient. It is hard to plan a shopping trip when store hours change frequently The posted hours indicate the store is open until 10pm. How can a store like this stay in business? When open, there are boxes on the floor and few cashiers. Some of the cashiers are rude. Very sad state of affairs for this Dollar Tree. I hope things improve soon otherwise they should be shut down.

Why exchange? Why can't I get my money back when I have the receipt. So if I don't have a receipt I can still go in and exchange? Who is running this company! Something's need to change! Sometimes PEOPLE JUST WANT THEIR, money back... Big boss where ever you are!!! Even if it's like that have a sign on the front of your store! Let's not be money hungry.

My wife and I was at the Dollar Tree on Ave G in Sterling,Ill and there was quite a few customers without masks and the manager cashier had one but not over her nose and said nothing to anyone about a mask even though on their site it says masks are required and it is suppose to be on Illinois. What is wrong with people they don't seem to care about others. We are high risk and try real hard to keep ourselves safe. If they had brains they wouldn't endanger others and I think the store should be fined for not enforcing the mask requirement.

Store #6828 in Denver NC is just plain dirty. There is a middle aged white male who is always standing just outside the door smoking. He has thrown down so many cigarette butts right at the entrance it is unbelievable. Very few of the clerks wear mask and the store is in total disarray. I drive about 30 minutes to a different store in Mooresville just to shop. The difference in store atmosphere, cleanliness, and wearing of mask is astounding! I tell everyone I know to stay away from the Denver NC store. I will be posting this on social media as well because it is impossible to send a complaint to corporate!

I went to the Dollar Tree Store located at 6503 Balt. National Pike at 11:04am on 11/7/20. I had a few items in my hand as I had finished shopping and was about to get into one of their long lines. Christmas is in a few weeks so long lines, anywhere, would not be unusal. ...we won't mention this COVID-19 pandemic. I had my Teacup Yorkie (2 lb.) in a purse carrier on my shoulder and was stopped by the manager and informed that I could not have a dog in the store. There were no signs posted indicating that this was an active policy. I started to question her but, decided not to as it could cause a bit of chaos in a busy store. I asked if it was ok to just- pay for my items, since I already had the two items I needed, and she shook her head "no". 😮 I left the the store without questioning her. In an attempt to obtain clarification on the issue, I called the store when I arrived home. There was no answer and no answering service to leave a message. I Googled the Dollar Tree Headquarters telephone number and attempted to call. Their automated system did not make it possible to speak with a representative. I considered attempting to find an email address but, changed my mind. I believed that it was unlikely to receive a reply. Plus, I really wanted to speak with someone in person. I decided to write a review. I still have questions. 🤔 Now... if I am able to shop at Walmart, Shoppers, Giant, Patel Bros, Great Wall Market, Home Depot, Lowe's, Walgreens, Subway and a host of other stores with my teacup pup in a secure purse carrier in that area without any issues, why was I NOT allowed to shop at the Dollar Tree??? Nothing was posted indicating that I could not bring her into the store. If I cannot bring her into the store, what about those that need a Service Dog??? Those dogs are usually on a leash as they walk through establishments. As stated before, I have a 2 pound Teacup Yorkie and she was in a secure purse... 🤔 Why wasn't I allowed to simply pay for the two items and leave??? Hopefully, administration will consider this issue. More people have Teacup pups and those little ones should not be left home alone. These pups are breed to be shadow companions.